Mr.K
Distinguished Member
- Joined
- Sep 18, 2008
- Messages
- 2,550
- Reaction score
- 773
That is a ****** response. I have never had any answers like that from Tom. I had to return a pair of boots one, because they where not right and Tom had no issues with it. If you did not like your experience with Bryan, then go directly to Tom.
According to Bryan from LSBH, they do refunds if there's no other option, and obviously only if the boots in question haven't been creased up. As he put it to me, "They're not in the business of shipping boots out everywhere just to have them returned." They're much more inclined to do exchanges, but will do refunds if something just can't be worked out. That's reasonable, I suppose.
I'm not sure that I had the best experience with Bryan, to be completely honest. I'll probably try to pick up Alden's from Epaulet in the future. Their service can't be beat, and Mike is a fantastic guy. He told me a few weeks ago that they had a Natural CXL Tanker boot with a commando sole coming in within the next few weeks or so -- definitely interested in this.
That is a ****** response. I have never had any answers like that from Tom. I had to return a pair of boots one, because they where not right and Tom had no issues with it. If you did not like your experience with Bryan, then go directly to Tom.