leetpuma
Senior Member
- Joined
- Feb 22, 2013
- Messages
- 533
- Reaction score
- 34
Look I agree that customer service, particularly with online is important and I think online users or at least those on styleforum value good customer service highly but the reality is we don't know their business or its profitability. Hiring people costs money, hiring new staff takes up existing staffs time training and getting use to systems and in terms of pepe and MTOs any new staff member is just going to be sitting their asking him questions anyway because often the answers are specialised.
On top of that Meermins seems pretty flat out as it is so hiring someone and getting quicker turn around times just means more orders coming in...which sounds great in theory but could well be a bad thing if they can't meet the time frames becase they are already @ capacity. 3 months is long enough to wait without further delays because they are punching above their capacity.
Yea I think you hit the nail on the head.
The definiely have more orders than they know what to do with so they don't care at the moment.