Shoeluv
Distinguished Member
- Joined
- Apr 17, 2013
- Messages
- 2,274
- Reaction score
- 2,909
STYLE. COMMUNITY. GREAT CLOTHING.
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+1 Ive had the same person try to return stuff.. Already on my blocked bidder listI despise eBay with every fiber off my being...
Guy initiated return for item not as described because it has stains. I specifically stated there was a stain near the pocket and took 4 pictures of it. I call eBay and tell them, lady says it looks like buyers remorse and not to do anything until a case is opened. Today the case is opened and closed in buyers favor within 5 minutes.
I call, he forwards me to an escalation specialist. She reads everything and agrees with me that I did everything a buyer can do and agrees to close the case in my favor.
Five minutes later she calls back and said the buyer called before she could make the change and someone else had closed it in their favor.
She forwards me to an appeals specialist. This lady agrees that I did everything right, but "because I have a return policy they had to accept the return". I told her I would have accepted the return if the buyer was not a scumbag looking to get around my return fee and paying return shipping. She said wait for the return than call back and they would refund me the shipping fee which they already deducted from my account and then I could refund him the full amount he paid. I said no, I wanted the full restocking fee subtracted as well because this guy was a scumbag.
Anyway not sure about that part, but she said the case will be closed when I get the item and he can't leave me negative feedback...
Anyone want to block this scumbag his ID is pvtcounsel
Quote: From my experience nothing. Wait till you get it back, I usually call ebay, have them note my accont, get the SRN (service request number), keep that on file if they open up a case, and relist.
Obviously confirm with ebay that the note they left on the SRN is saying you are not responsible for any item not received case and that you can relist the item without issue. Not your fault.
Call ebay first and you can ask that but no offering to reship it at the acutal shipping cost should be no issue.^Thanks, that's really good to know. Thought I'd be on the hook for it. The guy messaged me a couple weeks ago and I told him it was being held in customs, told him to contact his PO. He just sent me another message asking about it and I saw that. I will offer to send again if he wants to pay shipping again, I assume that won't get me in trouble.
I despise eBay with every fiber off my being...
Guy initiated return for item not as described because it has stains. I specifically stated there was a stain near the pocket and took 4 pictures of it. I call eBay and tell them, lady says it looks like buyers remorse and not to do anything until a case is opened. Today the case is opened and closed in buyers favor within 5 minutes.
I call, he forwards me to an escalation specialist. She reads everything and agrees with me that I did everything a buyer can do and agrees to close the case in my favor.
Five minutes later she calls back and said the buyer called before she could make the change and someone else had closed it in their favor.
She forwards me to an appeals specialist. This lady agrees that I did everything right, but "because I have a return policy they had to accept the return". I told her I would have accepted the return if the buyer was not a scumbag looking to get around my return fee and paying return shipping. She said wait for the return than call back and they would refund me the shipping fee which they already deducted from my account and then I could refund him the full amount he paid. I said no, I wanted the full restocking fee subtracted as well because this guy was a scumbag.
Anyway not sure about that part, but she said the case will be closed when I get the item and he can't leave me negative feedback...
Anyone want to block this scumbag his ID is pvtcounsel
Grr.... Got a PayPal case opened...buyer is disputing it as an unauthorized charge with their own credit card company and has filed a chargeback, and in turn PayPal opened the case.
Uploaded everything I could re: sale, tracking, and positive feedback received from buyer. We'll see how this one pans out. Am eligible for seller protection and hoping I'm good.
So it's either a true fraudulent charge or buyer's remorse. Either way, you probably don't want to sell to:
What's kinda funny (not for you) is that you look at this guy's listings and see that he's purchase from several thread members, SpooPoker included, and is using their photos. Maybe try to see if he's pulled this before.The worst of it all? This guy is an SF member and he's following @BrianPore. I got nothing against @BrianPore either; I follow him and many other SF members as well. He told me he was a member on here. His username on eBay is reenilf. If anybody knows who this is, please let me know. I just want to know why he's trying to scam me out of a perfect suit AND the money..... And he'll probably take my listing and put it up under his name. Sigh. Any help is appreciated!
What's kinda funny (not for you) is that you look at this guy's listings and see that he's purchase from several thread members, SpooPoker included, and is using their photos. Maybe try to see if he's pulled this before.
What's kinda funny (not for you) is that you look at this guy's listings and see that he's purchase from several thread members, SpooPoker included, and is using their photos. Maybe try to see if he's pulled this before.