*** The official PATRIK ERVELL thread ***

[OccultaVexillum]

Only twice. But both times I never heard anything from them until I asked them what was happening after checking tracking and seeing it had been delivered a few days ago.
They are still a small brand and I get the feeling they don't really have anybody running things full time, just people helping out.

 

[Te Ora]

Ah that's a shame. I guess I can expect a refund to take up to two weeks, what with the time it takes to ship from NZ to NY. I won't throw my toys out of the cot just yet as I've had generally good experiences the handful of times I've ordered through the store in the past.

I suspect you're right about the smallness aspect, too. In my experience shipping confirmation can be a little slow coming, although to their credit they do always kick into gear when you contact the support email address.

 

[lesamourai]

yeah, i did an exchange as well. took a week to get back to me with a rma number, then took about two for then to give me a tracking number i never got that was sent to an address that doesn't exist, and now it's ten days later from when the package was sent back to the sender and i still haven't heard from them despite contacting them monday and today. so i did a chargeback, hope it goes through. 40+ days from my original order at this point.

 

[Te Ora]

Bloody hell! Small brand or no small brand, that is incredibly poor. It would make me reconsider ever buying through the store again to be frank!

 

[JilSlander]

They are still a small brand and I get the feeling they don't really have anybody running things full time, just people helping out.

I can confirm this. Sad, really, when your whole infrastructure is interns.

 

[lesamourai]

Damn, well that explains a lot

 

[abracadabra]

Does anyone have any experience sending stuff back to the Patrik Ervell webstore?

They messed up my order and sent the wrong size. The size I ordered is now out of stock. I've asked for a full refund and reimbursement for the international shipping.

Very disappointed with the mistake - but **** happens I guess.

This happened to me too.

They got back to me within like an hour when I sent my first email, but I haven't heard anything for a few days since then.

Maybe I should just walk over to their office and drop off the sweater.

 

[Ken P]

If any of you guys bought the pocket sweater on Yoox, please hit me up if it doesn't work. I was planning on buying it.

 

[msg]

Anyone have a real life photo of the jade pocket sweater? East Dane makes it look kinda fluorescent, while Web store looks darker.

 

[phosej]

There seems to be a lot of varying info on the fit of the pocket sweaters from season to season. I'm 5'10", 145 lbs, usually takes a small, would a medium in the FW13 pocket sweater fit me?

 

[Feji]

FW 12/13/14 all have different cuts

FW12/13 are similar, but FW13 is slimmer and slightly longer lengths than FW12. Both are generally slim fitting.

FW14 is more of a regular fit.

 

[lesamourai]

Got an email for store credit from them and a call saying that they don't do refunds because "they're out a pair of pants". No I'm out a pair of pants and my money. You still have my money, you're not out of ****.

 

[Regg]

haha wow that is pretty ******. CC dispute

 

[OccultaVexillum]

This is why I have $160 credit and nothing to buy.

 

[superego]

and $125 here (though for less egregious reason)