Bookster - Customer Service issue

[bookster1uk]

Originally Posted by kuno

Hello all

First post here - i came across the forum after Googling "bookster order problems". Frankly, i just wanted to know if Bookster fulfilled their orders and my money was safe. (I'm relieved to hear that they do, and it is). I ordered, and paid for, a pair of trousers for my Dad in September. While my emails have been answered, it has taken a while to get replies and those replies have been less than specific. Still no trousers, nor a date for completion, and in the meantime Senior has bought himself a pair of cheap nasty things, so i do hope that when the Bookster ones appear they are impressive enough to restore my standing in that quarter! Overall i think 9 weeks+ to make a pair of corduroy pants is pushing it and i currently have Bookster filed under "could do better"; hopefully the arrival, someday soon, of a worthy product will make it all worthwhile.

Dear 'Kuno'
Without knowing your real name I can't chase this through for you, email me at [email protected] and i'll update you. When you ordered our delivery time quote was clearly stated as 6-8 weeks approximately so your order is within that time frame.Our current lead time is 8-10 weeks being our busiest time of year, again that is clearly stated.