Stylebop undergoing bankruptcy, not issuing refunds

[turk malloy]

I bought a Saint Laurent blazer from Stylebop for $1295 on 5/30 and received it on 6/4

I returned it on 6/11 and kind of forgot about it, assuming this stuff gets handled automatically

On 7/30 I receive the following email:
____________________________________

We have received and verified the return of order ######and will transfer the amount to your credit card. The transfer should be visible within the next few days.

In case of an exchange, please ignore this e-mail. You will receive an e-mail with shipping confirmation as soon as we have placed your order with our shipping partner.

We look forward to welcoming you back to STYLEBOP.com again soon.

____________________________________

On 8/9 I respond:
Hi, can you confirm that you refunded this? I am checking on my CC statement, but I don't see it.

Thanks,

____________________________________

On 8/12 they respond:

Your request (#####) has been updated. To add additional comments, please reply to this email.

Dear -------,

Thank you for your email.

Unfortunately we are currently not able to issue refunda due to technical problems. You can either wait or check this with your credit card company.

Mit freundlichen Gruessen / Best Regards / Met vriendelijke groet / Avec mes meilleures salutations / Distinti saluti / С уважением

Elena Seliverstova
Senior Specialist Customer Care

____________________________________

I immediately reply:

I’m sorry, what exactly are you expecting my CC company to do?

____________________________________
They respond on 8/13

Your request (#######) has been updated. To add additional comments, please reply to this email.

Dear ----------,

We have received the information from our IT department that the problem should be resolved till the end of the week.

Mit freundlichen Gruessen / Best Regards / Met vriendelijke groet / Avec mes meilleures salutations / Distinti saluti / С уважением

Elena Seliverstova
Senior Specialist Customer Care

____________________________________
On 8/22 I respond again, still waiting:

Any update on this? It's ridiculous that I had to catch the fact that I wasn't refunded in the first place. What were you going to do if I didn't notice? Keep my $?

____________________________________

And they respond today:



Your request (######) has been updated. To add additional comments, please reply to this email.

Dear --------,



Thank you for your email.

We need to inform you that we have applied for insolvency at the local court of Charlottenburg (Berlin), Germany, at the 15.8.2019 in order to achieve a restructuring and continuation of the company in the best way possible.

One of our goals is to find a solution to process all returns completely and promptly. Due to the preliminary insolvency proceedings the automated processing of returns was interrupted. Currently we are in the discussion with our temporary insolvency administrator about the further strategy and the next steps also about the returns. We kindly ask for some patience in this respect. As soon as we have any information, we will contact you again.

Please accept our apologies for the inconvenience caused.
Mit freundlichen Gruessen / Best Regards / Met vriendelijke groet / Avec mes meilleures salutations / Distinti saluti / С уважением

Anne Skimming
Specialist Customer Care




____________________________________

I contacted my credit card company, I was a little nervous that since this transaction was so old I wouldn't be able to dispute it, but it looks like it should be totally fine, but figured I'd post here as a warning to others

 

[eyisa]

OMG...This is why they're not responding to my queries. I ordered items on the 16th of August and still haven't received them. They're being held somewhere and need to be "released" by them apparently. I will probably never see my money again??

 

[Vippina]

OMG...This is why they're not responding to my queries. I ordered items on the 16th of August and still haven't received them. They're being held somewhere and need to be "released" by them apparently. I will probably never see my money again??

You should apply your bank for a cashback

 

[Tome]

I bought a Saint Laurent blazer from Stylebop for $1295 on 5/30 and received it on 6/4

I returned it on 6/11 and kind of forgot about it, assuming this stuff gets handled automatically

On 7/30 I receive the following email:
____________________________________

We have received and verified the return of order ######and will transfer the amount to your credit card. The transfer should be visible within the next few days.

In case of an exchange, please ignore this e-mail. You will receive an e-mail with shipping confirmation as soon as we have placed your order with our shipping partner.

We look forward to welcoming you back to STYLEBOP.com again soon.

____________________________________

On 8/9 I respond:
Hi, can you confirm that you refunded this? I am checking on my CC statement, but I don't see it.

Thanks,

____________________________________

On 8/12 they respond:

Your request (#####) has been updated. To add additional comments, please reply to this email.

Dear -------,

Thank you for your email.

Unfortunately we are currently not able to issue refunda due to technical problems. You can either wait or check this with your credit card company.

Mit freundlichen Gruessen / Best Regards / Met vriendelijke groet / Avec mes meilleures salutations / Distinti saluti / С уважением

Elena Seliverstova
Senior Specialist Customer Care

____________________________________

I immediately reply:

I’m sorry, what exactly are you expecting my CC company to do?

____________________________________
They respond on 8/13

Your request (#######) has been updated. To add additional comments, please reply to this email.

Dear ----------,

We have received the information from our IT department that the problem should be resolved till the end of the week.

Mit freundlichen Gruessen / Best Regards / Met vriendelijke groet / Avec mes meilleures salutations / Distinti saluti / С уважением

Elena Seliverstova
Senior Specialist Customer Care

____________________________________
On 8/22 I respond again, still waiting:

Any update on this? It's ridiculous that I had to catch the fact that I wasn't refunded in the first place. What were you going to do if I didn't notice? Keep my $?

____________________________________

And they respond today:



Your request (######) has been updated. To add additional comments, please reply to this email.

Dear --------,



Thank you for your email.

We need to inform you that we have applied for insolvency at the local court of Charlottenburg (Berlin), Germany, at the 15.8.2019 in order to achieve a restructuring and continuation of the company in the best way possible.

One of our goals is to find a solution to process all returns completely and promptly. Due to the preliminary insolvency proceedings the automated processing of returns was interrupted. Currently we are in the discussion with our temporary insolvency administrator about the further strategy and the next steps also about the returns. We kindly ask for some patience in this respect. As soon as we have any information, we will contact you again.

Please accept our apologies for the inconvenience caused.
Mit freundlichen Gruessen / Best Regards / Met vriendelijke groet / Avec mes meilleures salutations / Distinti saluti / С уважением

Anne Skimming
Specialist Customer Care




____________________________________

I contacted my credit card company, I was a little nervous that since this transaction was so old I wouldn't be able to dispute it, but it looks like it should be totally fine, but figured I'd post here as a warning to others

Sorry, I’m wondering if they have ever contacted you as a creditor afterwards? I’m in the same situation, waiting for money refund but they didn’t reply my last two e-mails in November (they just wrote the same stuff to me in August). Can you advise me what to do? Thanks!