Shoe Damage (or how long it takes Alden to respond to an email.)

joegrec · Nov 30, 2010

I have a pair of Alden Indy's and a pair of Allen Edmond's that need repairs as the stitching has come loose. (pics are below)

I have a guy that I go to but I've only used him to have topys and toe taps installed.

Is this a pretty standard repair for any average cobbler to make or do I need to find some one that is very good?

ter1413 · Nov 30, 2010

Bro...are you using a shoe horn??? I have shoes that are 10 yrs old and NEVER have had that happen in the back...

greekgeek · Nov 30, 2010

Send them back to Alden, complain online if they do not send you new boots.

joegrec · Nov 30, 2010

Originally Posted by ter1413

Bro...are you using a shoe horn??? I have shoes that are 10 yrs old and NEVER have had that happen in the back...

I use a shoe horn every time. I wore them about 10 times before this happened. They are AE seconds.

joegrec · Nov 30, 2010

Originally Posted by greekgeek

Send them back to Alden, complain online if they do not send you new boots.

They are Aldens for JCrew. Will Alden deal with me or do I need to go to JCrew?

D Yizz · Nov 30, 2010

Originally Posted by ter1413

Bro...are you using a shoe horn??? I have shoes that are 10 yrs old and NEVER have had that happen in the back...

I seldom use shoe horns and I've never had that happen to a pair of shoes. Even cheap, non SF approved ones.

Philip1978 · Nov 30, 2010

Never hurts to fire off an email with pics.

Shikar · Nov 30, 2010

Originally Posted by greekgeek

Send them back to Alden, complain online if they do not send you new boots.

Regards.

joegrec · Dec 1, 2010

Well, I sent an email to Alden with a picture of the boots. It's been 24 hours and I have not heard anything yet. Not even an email acknowledging that they received my email.

Maybe I'm used to instant responses when it comes to email as I have a BlackBerry and pretty much respond instantly to any email. I get customers who get upset when it takes me longer then an hour to respond to an email.

I'm curious to see how long it will take Alden's world famous customer service to respond to me.

Master-Classter · Dec 1, 2010

aha! AE SECONDS... of course of course, well that explains everything! I'll bet this would have never happened with firsties.

I'm just kidding, I own plenty of seconds. You've had them 10 years, some stitching coming undone doesn't seem unreasonable to me.
edit - oops, I was quoting ter1413

Philip1978 · Dec 1, 2010

Originally Posted by joegrec

I have a BlackBerry and pretty much respond instantly to any email.

Well aren't you special........................................................

Philip1978 · Dec 1, 2010

Originally Posted by Master-Classter

I'm just kidding, I own plenty of seconds. You've had them 10 years, some stitching coming undone doesn't seem unreasonable to me.

He's had them less than or about a year.

TRINI · Dec 1, 2010

Originally Posted by joegrec

Well, I sent an email to Alden with a picture of the boots. It's been 24 hours and I have not heard anything yet. Not even an email acknowledging that they received my email.

Maybe I'm used to instant responses when it comes to email as I have a BlackBerry and pretty much respond instantly to any email. I get customers who get upset when it takes me longer then an hour to respond to an email.

I'm curious to see how long it will take Alden's world famous customer service to respond to me.

Why don't you email the store you bought it from rather than Alden itself?

pebblegrain · Dec 1, 2010

Originally Posted by joegrec

They are Aldens for JCrew. Will Alden deal with me or do I need to go to JCrew?

If they still have them in stock you should go back to the same store

edmorel · Dec 1, 2010

just go to a shoe repair guy, it's a simple stitch. Also, you can't really expect a company the size of Alden to immediately answer every email that they get, do you?

Shoe Damage (or how long it takes Alden to respond to an email.)

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