RogerP
Distinguished Member
- Joined
- Nov 1, 2012
- Messages
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STYLE. COMMUNITY. GREAT CLOTHING.
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I've had double instead of single, rubber taps instead of metal, oxford instead of blucher, and red cog instead of cog. Not complaing thoQuote:
I have had very good experiences with Vass - multiple orders spot on as requested. They did screw up the most recent one in a potentially big way though - different last than requested. But as it happens it was a last that also works for me and the shoes looked great so no harm at the end of the day.
Any maker will screw up an order from time to time. We have four brands, none of them has a spotless record. Sometimes it's the retailer who puts in the wrong specs. Sometimes the client is unclear or there's a language barrier. Sometimes the office person who writes the production ticket for the factory misses a detail. And somtimes a factory worker just had a bad day. Or the QC person a migraine. Or the courier dropped the parcel from a 4 m ledge. A lot of things can go wrong.
What's important is how the maker and/or retailer deals with the problem. As long as they are willng to correct it I think it's all good.
Any maker will screw up an order from time to time. We have four brands, none of them has a spotless record. Sometimes it's the retailer who puts in the wrong specs. Sometimes the client is unclear or there's a language barrier. Sometimes the office person who writes the production ticket for the factory misses a detail. And somtimes a factory worker just had a bad day. Or the QC person a migraine. Or the courier dropped the parcel from a 4 m ledge. A lot of things can go wrong.
What's important is how the maker and/or retailer deals with the problem. As long as they are willng to correct it I think it's all good.
I quite agree - I would be ecstatic to have those in my rotation. But of course, the customer has every right to insist upon the specifics they ordered and paid for.
My lone MTO from St.C. was exactly as specced, and there were zero QC issues with the other two pairs I purchased from vendors.
I have had very good experiences with Vass - multiple orders spot on as requested. They did screw up the most recent one in a potentially big way though - different last than requested. But as it happens it was a last that also works for me and the shoes looked great so no harm at the end of the day.
It is a beautiful shoe, but it's not what I ordered.
But of course, the customer has every right to insist upon the specifics they ordered and paid for.