ericgereghty
Distinguished Member
- Joined
- Jul 6, 2013
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Saw below (well, above) you were unaware of the mostly gratis in-house alterations. Bummer all around. I'd LOVE to know the rationale behind that particular policy, because that's one incredibly strange policy, and, as someone who's similarly not noticed said sign in store, you ain't alone.The armoury has its flaws too. I bought a ring jacket sport coat years ago in the store. Went home to my tailor and he said there’s enough that needs altering and to return it. I called them to return it (like 4 days after I bought it) and they said I can’t because I bought it in store vs online. I said how was I supposed to know that? They told me they have a little sign by the register and that most customers in store don’t return things anyways. That was Jim.
So I had to sell it for like a $500 loss. I’ll take no fabric weight or hard to get fabric weight over a silly return policy any day. So ya, every company has dumb things about them.
If talking anything past garment quality, I could not disagree more. Yes, something coming in at 2-3x (sometimes ~4!) pricier than Spier should not be comparable...that's it. Customer service? Any purveyor should (within reason, of course) should strive for excellence in that department. Hell, we're not even talking going above and beyond in this case. We're discussing SM's CS team actively (I still hold out hope something was lost in translation between them and @stro ) withholding available info for seemingly no reason whatsoever, assuming Rick is still able and willing to provide said info via IG.And I would add, the Armoury's most inexpensive sport coat (cotton) is $1100. Suit $1500.
Their lowest price shirt is literally a T-shirt @$115.
I think this has to be taken into consideration if attempting to compare with S&M.
To be fair, fabric weight isn't a big deal for me. Price to quality is far more important as well as ease of return and communication.
Very difficult to get someone on the phone at S&M, if not impossible but in your situation the Armoury picked right up to tell you TFB about that SC you want to return. Thats a really odd policy. Come into the store and buy something and no return but online, A-OK.
And, if he now isn't (can we get an experiment @DonRaphael ) for whatever reason, just truly an unspeakably weird stand to take.