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Understatement

Well-Known Member
Joined
Aug 26, 2010
Messages
85
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2
Again big time fail with yoox! Two days after I ordered and before I received my order there was an additional discount, which I could have applied on my order. According to their policy I kindly ask if they can apply it:

"Price Adjustment Policy

We gladly match reduced prices within 3 days of your order's delivery date for the same item on yoox.com. Please Contact Us within this time and we will be happy to issue the refund."

Over one week later when the promotion was already gone they answered. Their argument was that as the product is sold out they can not check the price adjustment in retrospective!?? After one week they can not check on their own products and promotions?? According to their policy I was legit to receive a discount as I didnt even receive the product at that time.
Customer Service gets worse and worse at Yoox especially after merger with porter!!
I understand due to christmas and high return traffic they may answered late, but they just wanted to get rid of me.

I guess just have to send it back..
 

ThinkDerm

Stylish Dinosaur
Joined
Jun 5, 2008
Messages
13,361
Reaction score
1,085

Again big time fail with yoox! Two days after I ordered and before I received my order there was an additional discount, which I could have applied on my order. According to their policy I kindly ask if they can apply it:

"Price Adjustment Policy

We gladly match reduced prices within 3 days of your order's delivery date for the same item on yoox.com. Please Contact Us within this time and we will be happy to issue the refund."

Over one week later when the promotion was already gone they answered. Their argument was that as the product is sold out they can not check the price adjustment in retrospective!?? After one week they can not check on their own products and promotions?? According to their policy I was legit to receive a discount as I didnt even receive the product at that time.
Customer Service gets worse and worse at Yoox especially after merger with porter!!
I understand due to christmas and high return traffic they may answered late, but they just wanted to get rid of me.

I guess just have to send it back..


Yoox customer service is :(
 

Medwed

Distinguished Member
Joined
Jun 8, 2011
Messages
5,750
Reaction score
1,453
Yoox CS in Europe is appalling . In US it is great. If you in US and complain about YOOX you should be deported to Canada to see real hell.
 

jazzsol

Senior Member
Joined
Sep 24, 2010
Messages
959
Reaction score
53

Yoox CS in Europe is appalling . In US it is great. If you in US and complain about YOOX you should be deported to Canada to see real hell.


What type of negative experiences have you had in Canada?
 

WSW

Senior Member
Joined
Apr 30, 2006
Messages
710
Reaction score
173
Extra 25% Off code: TJN82A3H

Expires January 31, 2016.

One-time use I assume so please hit like on my post to let other posters know you've used it.
 

saint

Distinguished Member
Joined
Mar 15, 2006
Messages
1,848
Reaction score
164
I used a 25% off single code to buy 3 sale items, it worked perfectly. They have expiration dates on them, though. Maybe yours had expired.
 

Markboots

Senior Member
Joined
Mar 4, 2015
Messages
167
Reaction score
126
+2
confused.gif

Weird. I know when I bought a bunch of different orders around Thanksgiving they gave me codes that I then started using in December and they gave me 25% everything, even clearance. I assumed I would get more and bought a lot of single order items which was sort of a waste. I should have kept at least one as I would buy a few items if I had 25% off now. They codes said they expire January 31.
 

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