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I had a very poor experience with Mr Porter on my last order. I purchased two full price sweaters. A couple of days after ordering, I found the exact same sweaters on a different site for $190 (!) less than Mr Porter. My sizes were in stock. I emailed them FOUR times requesting a price match before receiving a response back saying:
"The prices displayed on MR PORTER remain competitive at
all times, however on occasion an item may be priced higher
or lower than those of our competitors.
Although we are unable to amend any of the amounts listed
on the website, we have noted your comments.
Please let us know if we can assist you further by replying to this
email, or calling us at +1 877 5353 677."
No mention of the lack of response. And how competitive is a difference of $190.
Well then return the sweaters to Mr. Porter and buy from that other site. No store matches online prices except for Fry's electronics and it takes days for them to match it. I don't see how this is bad service / experience.
I will. The lack of response and unwillingness to maintain the sale is annoying and disappointing.
You bought them full price and Mr. Porter didn't have theirs on sale. Why are they obligated to match prices?
I had a very poor experience with Mr Porter on my last order. I purchased two full price sweaters. A couple of days after ordering, I found the exact same sweaters on a different site for $190 (!) less than Mr Porter. My sizes were in stock. I emailed them FOUR times requesting a price match before receiving a response back saying:
"The prices displayed on MR PORTER remain competitive at
all times, however on occasion an item may be priced higher
or lower than those of our competitors.
Although we are unable to amend any of the amounts listed
on the website, we have noted your comments.
Please let us know if we can assist you further by replying to this
email, or calling us at +1 877 5353 677."
No mention of the lack of response. And how competitive is a difference of $190.
They are not on sale at the other site. My gripe is the grossly exaggerated price on Mr Porter. I understand they ship for free and have over-the-top packaging, and that costs $$. However, in efforts to keep a previous customer happy, you think they would send the credit my way. It is not a frivolous price match request at a difference of $190.
I appreciate your input, but I am just expressing my thoughts. I realize they are under no obligation to match the prices. I didn't feel as if I were treated with the high end service they intend to convey. Not answering 3 emails is very unprofessional.
So why are you angry at Mr Porter? Because YOU didn't do your research?
Suck it up mate.
They are not on sale at the other site. My gripe is the grossly exaggerated price on Mr Porter. I understand they ship for free and have over-the-top packaging, and that costs $$. However, in efforts to keep a previous customer happy, you think they would send the credit my way. It is not a frivolous price match request at a difference of $190.
I appreciate your input, but I am just expressing my thoughts. I realize they are under no obligation to match the prices. I didn't feel as if I were treated with the high end service they intend to convey. Not answering 3 emails is very unprofessional.