pnutpug
Distinguished Member
- Joined
- Nov 29, 2010
- Messages
- 1,165
- Reaction score
- 225
It’s not worth getting an SNAD mark on your account, but you did say the buyer said there was a smell after you balked at accepting the return, right? A reasonably competent EBay CSR will see that as a clear case of buyer’s remorse.
How did she open the return? Is there a case already?
No SNAD case opened--yet. She requested a return, I said no, return case was closed, then she claimed there was an odor and threatened to open a case, presumably SNAD. And, yes, in her initial request for a return, she said the coat was beautiful (it is) and raised no issues other than it did not fit. After a half-hour on hold tonight, I sent a message to eBay via Report A Buyer, checking the Other box. Said I was requesting no action, just wanted to establish a record of what had happened and that I hoped that the matter was resolved. If it makes a difference, when she initially asked for a return, I called eBay and asked if there was any way to put her in touch with the second place bidder so that they could consummate a deal and everyone would end up good. Perhaps naive, but I thought I'd try. I told her I'd tried that when I declined the return--that's when she said the coat reeked and wasn't sellable. At that point, I checked and, sure enough, she sells stuff. Van Heusen shirts and other crap, all overpriced, that I wouldn't let my pug pee on. Someone who bought a pair of Dockers reported that they arrived covered in hair, just like this coat, so there's that.
Perhaps worrying too much and over-thinking this, but gosh darn it. I'm going to try giving the coat away locally, at a homeless shelter if necessary. And lesson learned: Never, ever, no matter what, deal in women's clothing.