Buying and Selling on eBay: Tips, Tricks, Problems & Questions

[Fueco]

@Fueco or others - What on earth is this and what is it used for? Is it M or F? It is full of pilling but I thought it might worth saving. This might be the oldest Patagonia I've found. I've not seen this tag before and there is no style number. It has a flap back. The zipper on the front can be opened from either end. Thanks!

It’s a one piece long under wear baselayer (Capilene, and probably expedition weight (referred to as Capilene 4 these days)). Most companies call them union suits, and i think P did as well.

 

[txwoodworker]

Wasn't there someone here who had a "damaged" return because of a sartorial notch in the pant waist? Here's the hipster equivalent:

Obviously a knock off because of sloppy stitching. Tailor Stitch. I own 10 others this is obviously a counterfeit ... bla, bla bla, whatever dude, clean the j1zz off your keyboard you fccking slob.

 

[Fueco]

People are the worst.

 

[txwoodworker]

 

[goatamous II]

Lol it's nice to be wanted

 

[tben]

These are not selvage… correct?

 

[Fueco]

These are not selvage… correct?
View attachment 2259379
View attachment 2259381

Looks selvedge to me.

 

[classicthrifter]

It’s a one piece long under wear baselayer (Capilene, and probably expedition weight (referred to as Capilene 4 these days)). Most companies call them union suits, and i think P did as well.

Thanks!

 

[Ypuh]

Hi everyone, I could use your point of view on this.

Recently I sold a pair listed as NOS handmade shoes by Santoni. We agreed on a price, I shipped the item and it arrived the next day, almost immediately followed by a 'There is a problem' notification by the buyer. He states the item is 'significantly not as described' and leather is old and the item being damaged referring to the handpainted patina as 'ink marks' and wants to return them for a full refund (€315).

Images of the item in the ad and as I shipped it:

Images of the item the buyer submitted as issues:

 

[vestbash]

Hi everyone, I could use your point of view on this.

Recently I sold a pair listed as NOS handmade shoes by Santoni. We agreed on a price, I shipped the item and it arrived the next day, almost immediately followed by a 'There is a problem' notification by the buyer. He states the item is 'significantly not as described' and leather is old and the item being damaged referring to the handpainted patina as 'ink marks' and wants to return them for a full refund (€315).

Images of the item in the ad and as I shipped it:
View attachment 2261779
View attachment 2261787
View attachment 2261789
View attachment 2261809
Images of the item the buyer submitted as issues:

To me those shoes look like they've been obviously worn by the customer. Is your listing set to accept returns?

 

[eddyroxx]

Some creasing from possibly being tried on not necessarily worn IMO.
From my experience, there's no winning an INAD case, even when ebay acknowledges the buyer is wrong.
Sure you can appeal when the case closes in the buyers favor, but it's a pain and very time consuming. Save yourself the headache.
The only thing that might help is having the buyer send back the shoes before the claim response time, it'll save you the cost of the return shipping.

 

[vestbash]

Some creasing from possibly being tried on not necessarily worn IMO.
From my experience, there's no winning an INAD case, even when ebay acknowledges the buyer is wrong.
Sure you can appeal when the case closes in the buyers favor, but it's a pain and very time consuming. Save yourself the headache.
The only thing that might help is having the buyer send back the shoes before the claim response time, it'll save you the cost of the return shipping.

Try on = wear. Even very gently fitting on carpet leaves indications of use. I deal exclusively in dress shoes and boots, and I would consider new creases on a shoe like this as "wear". I also accept returns. If a customer returns an item that is in different condition, regardless of the return reason (yes, even for an INAD case), I can deduct up to 50% from the refund if the shoe is returned in a different condition.

 

[onemoretime]

Hi everyone, I could use your point of view on this.

Recently I sold a pair listed as NOS handmade shoes by Santoni. We agreed on a price, I shipped the item and it arrived the next day, almost immediately followed by a 'There is a problem' notification by the buyer. He states the item is 'significantly not as described' and leather is old and the item being damaged referring to the handpainted patina as 'ink marks' and wants to return them for a full refund (€315).

Images of the item in the ad and as I shipped it:
View attachment 2261779
View attachment 2261787
View attachment 2261789
View attachment 2261809
Images of the item the buyer submitted as issues:

As a frequent buyer (but not this buyer ) - I don't see an issue with the return. The inside left heel, with heavy 'patina', is not shown in your listing pictures. Without inspecting in person, I can't tell whether that is actually patina or something else. Honestly, if it bothered me, I would suspect you intentionally left it out of your pictures. Also, folks are calling out 'new creases', but I disagree. I think the folds in the toe flex area of the right shoe are shown in your before pictures, just much less noticeable due to lighting conditions. I see those markings in your listing pics specifically on the right shoe, but not the left. Again, if it bothered me, I would suspect you used advantageous lighting to hide them.
None of these 'issues' would have bothered me if I bought the shoes, and I am not accusing you of any deception. I would have considered all of those within the realm of possibility for what I was buying. But I can see the point from a less experienced (or annoyingly fastidious) buyer. Just my opinion, but I don't think you have much case here against an INAD complaint.

 

[Ypuh]

Thanks for your inputs.

I had ~20 photo's, but not one specifically of the left inside heel. It probably is visible in part on one of the photo's. It may sound as hiding, but honestly never noticed or registered this as something negative as the shoe is handpainted.

Personally I don't believe the buyer had much of an issue with it to begin with. Tried the shoes on, and didn't like the crease that unfolded. Indeed, it's not the most beautiful crease, but part of it is probably some wax and the majority because he tried them on and walked a few steps around the house. He states the leather is 'old', but the shoes were listed as NOS and I conditioned them 2-3 months ago when I got them. I don't see any defects, just some creasing. If I accept the return, I can't sell the item as new again. If he didn't like the patina spot, he could of just returned them to me instead of also trying them on.

I'm an experienced seller (1.000+ sales on a local platform), but rather new to Vinted and dress shoes, so I bought and sold around 20 pairs this year. As this is Vinted, the buyer pays a fee and can report problems as part of their default T&C. I offered him a 40% discount, stating he can sell the shoes on as 'used' if he doesn't like them, but I do not see this defects and natural aspect of leather as he has worn them.

It's freaking me out, on one hand because I wouldn't want to disappoint a buyer (only have one 3* and one 4* review over 20 years). I don't care so much about the money, but the guy honestly feels like he just didn't like the item as much as anticipated and wants to dodge the buy, purposely making the shoes look worse than they were.

For sure going forward I'll be a lot more careful buying/selling shoes. I expect Vinted to side with the person who paid their fee, and I end up with a worn shoe worth half. Have to put it down as learning money.

 

[onemoretime]

Thanks for your inputs.

I had ~20 photo's, but not one specifically of the left inside heel. It probably is visible in part on one of the photo's. It may sound as hiding, but honestly never noticed or registered this as something negative as the shoe is handpainted.

Personally I don't believe the buyer had much of an issue with it to begin with. Tried the shoes on, and didn't like the crease that unfolded. Indeed, it's not the most beautiful crease, but part of it is probably some wax and the majority because he tried them on and walked a few steps around the house. He states the leather is 'old', but the shoes were listed as NOS and I conditioned them 2-3 months ago when I got them. I don't see any defects, just some creasing. If I accept the return, I can't sell the item as new again. If he didn't like the patina spot, he could of just returned them to me instead of also trying them on.

I'm an experienced seller (1.000+ sales on a local platform), but rather new to Vinted and dress shoes, so I bought and sold around 20 pairs this year. As this is Vinted, the buyer pays a fee and can report problems as part of their default T&C. I offered him a 40% discount, stating he can sell the shoes on as 'used' if he doesn't like them, but I do not see this defects and natural aspect of leather as he has worn them.

It's freaking me out, on one hand because I wouldn't want to disappoint a buyer (only have one 3* and one 4* review over 20 years). I don't care so much about the money, but the guy honestly feels like he just didn't like the item as much as anticipated and wants to dodge the buy, purposely making the shoes look worse than they were.

For sure going forward I'll be a lot more careful buying/selling shoes. I expect Vinted to side with the person who paid their fee, and I end up with a worn shoe worth half. Have to put it down as learning money.

They're not worth half. They look fine. From the pics you provided, they don't look different than when you sent them. Just polish them up and relist them as the NOS that they are, same as before. Those shoes (at least the right one) have obviously been tried on at some point in there life, before you sold them. If the soles are clean and clearly not walked in, they're still NOS as far as I can tell. Unless your platform has a specific rule against relisting them as NOS if they're a return. If you have to, just use a different platform. It would be a good idea to develop history on more than one platform anyway, you never know when your preferred platform will no longer be preferred.

Is the buyer being dishonest? Likely yes, and using INAD to get out of their buyer's remorse. I personally would never do it. But from reading this thread, the jerks exist. Seems difficult to know in advance. If your jerk ratio is 5% (1/20), maybe that's to be expected. I'm not a frequent seller, so have no idea. I'm sure the experienced folks here have an idea of their % of problem buyers.