Buying and Selling on eBay: Tips, Tricks, Problems & Questions

[LaundryRoom]

And of all the items I have ever listed, this jacket has brought out more flakes than I have ever seen. More than sneakers, more than PRL, more than anything. I don't understand it...

Several fools have offered me $10 for it. Multiple messages from China, with simply "$50" as the message (not an actual offer, mind you).

I can't figure it out.

 

[Steve Smith]

And of all the items I have ever listed, this jacket has brought out more flakes than I have ever seen. More than sneakers, more than PRL, more than anything. I don't understand it...

Sell some Thom Browne...

But that is surprising to me that piece would bring problem buyers.

 

[Fueco]

My biggest source of problem buyers has been the BOB jog stroller I have listed on Fb Marketplace. I’ve had around a dozen queries as to its availability, without anyone responding to my response.

 

[Steve Smith]

If you have any items for the portly you might want to block this guy.

Great shirt..if you are 7’2” with 30” diameter arms & weigh about 340lb. I guess “Slim” is in the eye of the beholder. NWOT Brooks Brothers Blue University Button Down 20-34 Slim MSRP $140 (#224533302115)

Buyer: winnie19406 (98) US $45.00

Past month Report this buyer

Reply by smsmith007. Left within past month. Seriously? It is labeled slim and it is slim in relation to neck size. I give you the measurements of the shirt and you leave a neutral because you don't like the measurements? It is a 20 inch neck, which about 99% of the time means an obese or morbidly obese person (medical terms). "Slim" is relative to that. Fits are relative to the neck size, always. You apparently don't understand fits or measurements. Have a nice life, but don't buy from me again, please.

 

[goatamous II]

Out of curiosity - can you get a neutral removed?
i know unwarranted negs can be, but unsure in this case

 

[Steve Smith]

Out of curiosity - can you get a neutral removed?
i know unwarranted negs can be, but unsure in this case

I have never been able to get a neutral removed, but I rarely get them and don't worry much about them because ebay seems to count them as a positive in their positive feedback percentage.

OTOH, I have had a few negatives removed. Some of the super experienced guys gave me a few tips on how to do that. I recently had a claim of counterfeit removed on the second attempt. Ebay likes to see that you have made polite requests for revisions as a first step. Having a demonstrable track record of positive feedback and not getting in pissing contests with buyers can sway a reasonable CS rep.

 

[drlivingston]

After looking through a hundred or more listings on eBay today, I get why people don’t expect measurements to be in the listing. I’ve seen a few listings with incomplete measurements, and maybe one that had sleeve length provided. No surprise, the one with complete measurements was from a SF old timer who I haven’t seen here for ages.

Wasn't me, was it?

 

[Sartoriamo]

This just in: "Your measurements are incomplete! You have failed to provide shoulder seam to shoulder seam and shoulder seam to cuff measurements on this raglan overcoat!!"

 

[Henry S]

Hi everyone,
I received an item that wasn't as described, and this is my first time dealing with this kind of issue.
Is there a difference to the seller if I request a refund (and add pictures) or contact him before doing so?

 

[goatamous II]

Hi everyone,
I received an item that wasn't as described, and this is my first time dealing with this kind of issue.
Is there a difference to the seller if I request a refund (and add pictures) or contact him before doing so?

Yes
a seller that accepts returns is viewed positively through ebay

if they refuse your return, your next course of action is a SNAD case (Significantly Not As Described), which basically forces the return onto them and negatively impacts their seller rating

 

[Fueco]

Wasn't me, was it?

It might’ve been. I saw a few familiar store names in my search.

 

[eddyroxx]

Anyone have a good phone number or email address to reach a US based customer service rep?
Every number I try seems to ultimately send me to agents reading off a script

 

[Steve Smith]

Anyone have a good phone number or email address to reach a US based customer service rep?
Every number I try seems to ultimately send me to agents reading off a script

In my experience ebay female CS reps will read off a script and don't give me any satisfaction if I am asking for a decision which requires any degree of judgement. Unfortunately the overseas reps tend to be women. It has gotten to the point that I will just say "Sorry, I have to hang up and take another call" if I get a female.

 

[acconrad]

What's the deal w/ buying stuff from the Ukraine right now? Happened to find some shoes I wanted to buy and while the seller feedback is awesome I can't help but wonder if my shoes would ever arrive (outside of the seller's control) given the situation there...

 

[txwoodworker]

So I decided to deny a return for fit.

methuselah45