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Buying and Selling on eBay: Tips, Tricks, Problems & Questions

Discussion in 'Classic Menswear' started by HansderHund, Jul 27, 2012.

  1. Blog Marley

    Blog Marley Well-Known Member

    Messages:
    978
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    Location:
    Baghdad by the Bay
    Halp!

    I recently sold these pants: http://www.ebay.com/itm/150889315299?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1559.l2649

    and today received this message from the buyer: Hi, I received the pants today, and they're black, not navy. I'd like to return them for a full refund. Please let me know how that can be arranged.

    While dark, there's no way these aren't "navy" in fact my MacBook Pro's keyboard and my company laptop both serve as decent contrasts in color. I chose pretty accurate photos as well. I listed the item with a no return clause but would happily accept a return if I made a mistake.

    Does the buyer have a case? What should I do?
     
    Last edited: Sep 6, 2012
  2. Steve Smith

    Steve Smith Well-Known Member

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    Try to explain to him that the pants are navy, by Brooks Brothers definition. Ask him to put the pants side by side with something black, in natural light. BB navy is very dark and can easily be confused with black, especially indoors.

    If that doesn't satisfy him then he is either a complete dumbass or the just wants to return the pants for another reason. But if he still wants to return them, take the return. The seller is always wrong on ebay.
     
    Last edited: Sep 6, 2012
  3. VLSI

    VLSI Well-Known Member

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    Probably easiest to just take the return if you think you can resell for at least the same price. Definitely let him know that the pants are navy as described. Tell him to ship them back to you and then refund his purchase price less shipping.

    Inspecting further, I have a feeling that they don't fit him. 15.5" waist measurement on size 32 is pretty small and likely not what he is used to.
     
    Last edited: Sep 6, 2012
  4. TheNeedMachine

    TheNeedMachine Well-Known Member

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    ...in addition to what was already mentioned, a lot of men have trouble telling dark navy blue from black and vice-versa (it's a male / genetic thing). I have that problem and have to compare to something of which I already know the color. You're right, he's wrong - your listing photos clearly show the difference when compared to the keyboard and laptop.
     
  5. Blog Marley

    Blog Marley Well-Known Member

    Messages:
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    Location:
    Baghdad by the Bay
    His response: I did, and they were identical to a black pair that I have. I have a navy jacket from Brooks Brothers and it's a clear blue. I'm not sure why this one would be called navy. May I return it? If so, please instruct where I should send this item.

    Looks like I'm taking them back :/ oh the joys of selling on eBay.

    Question, a buyer on this forum expressed interest in the same pants but backed out after I couldn't figure out a way to get it to him tracked and insured for under $40. What's the best and cheapest way to ship to Paris while also protecting me?
     
  6. VLSI

    VLSI Well-Known Member

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    From what I've read in this thread, first class registered mail. Check what price for first class is and add $12 for the registered service. Brianpore is your man for more details on that.

    Would it be possible for you to forward him a copy of the receipt since you say you bought them at barney's warehouse sale? It may help if you could show that they were in fact sold as navy. Though I do find it unreasonable that he expects all navy items to match...
     
    Last edited: Sep 6, 2012
  7. Mox C

    Mox C Well-Known Member

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  8. Steve Smith

    Steve Smith Well-Known Member

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    I decided to give this a try, listing a few items last night on 10 day auctions with $.01 starting price and no reserve. So far so good. I have watchers and bids on everything. Three of five items have more than one bid. One item is almost up to a reasonable sales price.
     
  9. TheNeedMachine

    TheNeedMachine Well-Known Member

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    Good luck with your listings.

    The five I listed last week for 10 days with 1 cent start are ending tomorrow night; 4 of the 5 are bid up more than I paid to varying degrees and have a decent number of watchers. The 5th item will probably sell for less than a dollar, which is OK by me - I probably would have listed it 2 or 3 times at a "regular" starting bid and never sold it, so better to let it go for cheap vs. hang onto it for weeks. Will report back after mine have ended - there was an initial flurry of action in the first day or two, then the expected lull - hopefully see more action as they're closer to ending.
     
  10. SpooPoker

    SpooPoker Internet Bigtimer and Most Popular Man on Campus

    Messages:
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    Location:
    In The Hustle
    Heres a fun one :

    Sold item, no payment from buyer, case auto opens after the 4th day for non payment to close on the 7th.
    message from buyer "hey, i said i would pay, thats not nice of you to open case"
    I say its an auto feature for unpaids, no effect on account if you pay in 72h.
    buyer pays
    i ship
    he messages me (paraphrased) "hey i got the bag, its got a crack in it, im sending it back to you)
    paypal dispute opens seconds later
    paypal dispute closes an hour later in his favor (no surprise)
    i message him saying sorry if its broken, please take a pic and send it to me
    he messages and says he sent it already
    :paranoia:
    mailman shows up today with a tyvek envelope from the buyer ("tyvek?", I think)
    I immediately feel the envelope and dont even need to open it to know my bag isnt in there.
    i refuse delivery of the bag and call paypal immediately as well as ebay to note on the case file about the scam
    an hour later, case closes and he is refunded
    WTF
    I call back (again) ebay/pp to find out what the fuck thats about, they say to call a powerseller account manager on Monday *sigh*
    an hour later he negs me saying i was trying to scam him for refusing the package
    :facepalm:

    OH THE HUMANITY
     
  11. VLSI

    VLSI Well-Known Member

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    Dude, I noticed your feedback wasn't 100% anymore so I took a look at that earlier. Sucks big time. Any idea what he sent in its place or just an empty bag? You're lucky you were home to "receive" it.

    I knew something wasn't right though since paypal would never let you keep the funds for refusing the package.
     
    Last edited: Sep 8, 2012
  12. SpooPoker

    SpooPoker Internet Bigtimer and Most Popular Man on Campus

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    Just felt like garbage - my bag had substantial hardware, and was heavy - this was definitely not.

    Ill be on the horn on Monday though - the usual local police, paypal, ebay... fun fun fun..
     
  13. TheNeedMachine

    TheNeedMachine Well-Known Member

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    That truly sucks. You really get the cops involved with eBay / PayPal issues?

    Please update the blacklist if you have not done so already.
     
  14. KenRose

    KenRose Well-Known Member

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    Where is the blacklist located guys?
     
  15. barrelntrigger

    barrelntrigger Well-Known Member

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    Wish I were in Japan right now...
  16. SpooPoker

    SpooPoker Internet Bigtimer and Most Popular Man on Campus

    Messages:
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    When its theft I do, sure. Thankfully it doesnt happen often at all, but when someone steals my item, I take it personally. You need to open your mouth sometimes and not let these criminals think they can get away with stuff like this.

    Much like Rodney Dangerfields closing speech in "Back to School", "We shall not go quietly into that goodnight". :)
     
  17. barrelntrigger

    barrelntrigger Well-Known Member

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    Wish I were in Japan right now...
    +1

    Make that mofo pay for all of us Ebay sellers!

    This will give new meanings when we put this up.

    [​IMG]
     
    Last edited: Sep 9, 2012
  18. capnwes

    capnwes Well-Known Member

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    I think there is even a place somewhere in the ebay / paypal fraud section of the website which suggest you call the local authorities in these cases. I can't locate it right now, but I know I have seen it before.
     
  19. TheNeedMachine

    TheNeedMachine Well-Known Member

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    Fraud / theft through the US Mail gets federal people involved as well...I'd file every possible report if it were me - just to bury that mother effer under a heap o' trouble.
     
    1 person likes this.
  20. TheNeedMachine

    TheNeedMachine Well-Known Member

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    The good: two items did pretty well, considering my initial "investment": an Orvis WW2 Mechanics sweater and a Paul & Shark Yachting shirt.
    The not so good: Barbour and Brioni shirts went for less than I thought, given the # of watchers they had. Maybe just rubber-neckers watching out of curiosity.
    The ugly: Pal Zileri shirt sold for 61 cents! Hahaha! But the good in that is it will be going to a SF member, and it was all part of an experiment, so there we go.

    Upside: another dude that had been stalling for a long time on paying for something came through tonight as well - finally - nice to have that cleared off the books.

    10 days with one cent starts did pretty well for a couple things, and I think if they had all been strong items and sure sellers I'd have done better. For run-of-the-mill stuff, I'll stick to 7-day with a real minimum bid. For the occasional thing, might consider 10-day again.
     

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