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Praise Jesus, the new sizing charts are live and they are fantastic.
This is all true re: China. I think the key is the ethos of the brand vs. the exact country they source from. If TS decided they were going to work with a factory in China, I'd trust in their decision because I imagine they'd be working more directly with the factory, would have vetted the factory, and that there'd be a reason that factory was especially good at making a particular garment.I think Mina is great and has done a great job. Remember you're working with a small company of friends who are growing the business and dealing with growing pains as they see success. Give them a chance to scale. If you expect top CS and your ego stroked, maybe buy from Amazon or something. If you want some great quality top notch threads designed in SF and built here or with a small family run shop in Portugal... buy TS.
I've seen some complaints about offshoring. Big difference between working with a factory in Bangladesh vs Portugal. The line workers at a factory in Bangladesh or China are typically jumping jobs every year or two and not generally happy or into what they're doing. They're pushing out as much product as they can and half asleep at the wheel. Quality wise, its hit or miss. Some of the best factories in the world are in China. Some of the worst are there too. People can be exploited with bonded labor practices, the environment can suffer for lack of regulation or enforcement, and there are questionable ethics at play. It's hard to know what you're getting. Long term relationships are required. You can almost guarantee though that factory workers are getting paid pretty poorly and are in it for the money in many places in China or Bangladesh manufacturing clothing. Working with a small factory in Portugal is probably a different story. You're likely working with a shop which has been in business in a small village for generations. The line worker is probably the cousin of the owner and a lifetime employee/ craftsman that takes pride in what they're doing and is involved in continuous improvement. They probably work way less hours, take a month off in August to surf windslop in Corfu, and drink way more Port. This probably translates to a better product and you are voting with your wallet on what kind of system you want to support.
Keep up the good work TS folks!
Praise Jesus, the new sizing charts are live and they are fantastic.
@iantk let me know if you still haven't heard. Hoping that got resolved.This is the exact issue I'm having.
If I could just get past this issue and submit the return my problem would be resolved. I'm not sure if the issue is because the pre-sale cost of the Henley is less than the full cost, or if there's some disconnect between inventory and the RMA system. It doesn't seem like a complicated bug, but I've spent two weeks waiting for a resolution.
Unfortunately I haven't heard back from support since Monday AM.
Ian.
@th3buhbuh nope, this is another one of the issues that will be fixed. Our logistics partner is not feeding information back into the back-bone of our system that is responsible for all key notifications a customer received (order & shipping confirmations, refunds, etc.)Merino sweatpants arrived unexpectedly (no notice ) . USPS can be moronic sometimes...didn't even both to put the packed behind the storm door and just left it on the stoop - at night. On the awesome side, they feel ridiculously comfy...
This is great to hear. I took a chance and used the store credit option, but with a note that I actually wanted to exchange for an XL. Fingers crossed a human being will see that and figure it out. Either way I was able to get a shipping label and the henley is in the mail.@iantk let me know if you still haven't heard. Hoping that got resolved.
The bug is a tad more complicated than you think but I'm working on a solution that should connect all the systems and be implemented by the end of this month. And a big shout out to @eljlakers who is not only well-versed in logistical issues but also a great guy for hopping on the phone.