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You don't get to $10M sales by making 5% margin.
If someone asks for free shipping on an order that they otherwise wouldn't pay I'd say go for it.
And I'd rather sell that same item to any of the other reasonable customers who do not believe that they are entitled to whatever they feel they should get. Life is too short to chase the business of the worst possible customer, when there's plenty pleasant and fair customers out there.
Honestly, when I think of SLP the forum I think of is KTT--I think of more Schneider and Geller when I think of the general "styleforum look" (although I know it's not all of it)
hung with JET in la, nicest dude ever saved me from a night of drinking at a hotel with milfs. he's a class act
Was Jet wearing one of his 8000 baller knits?