new Yoox codes and sales - post them here

[UK2004]

Glad I'm not the only one, don't want to say too much on here but they have really offended me and I had my ten year anniversary as a customer this year.

What annoys me is they are being so thick as to let someone send something back costing them money for the sake of not honouring small price adjustments or accepting something is damaged etc.

 

[Nightclubber]

I try not to complain about businesses in general as nobody is forcing me to spend my money there..its my choice. Their customer service is definitly lacking in terms of knowledge about their products but the cheap prices and wide variety of products definitely make up for it...ive placed about 50 orders there and never once had a damaged product...only had a few items be different than the photo and they credited me back the return fee

 

[MTLinStyle]

am I the only one who is having issue with shopping cart to reflect the current 25% sale?

I chose items yesterday and today it is not deducting the sale, went back after they sent email that today is the last day, still not working. Not sure if i should pull the trigger and then call tomorrow to ask them customer service to apply 25 off to the order.

 

[UK2004]

Wouldn't trust them at the moment to apply the price adjustment, give them a ring now and tell them it won't work.

 

[mp906]

25% off not working for me either. Oh well I don't really need anything anyways

 

[MTLinStyle]



Wouldn't trust them at the moment to apply the price adjustment, give them a ring now and tell them it won't work.

You are probably right, will hold off. I wrote them an email, obviously my hopes are low.

25% off not working for me either. Oh well I don't really need anything anyways

Thank you for confirming that i am not the only one.

 

[Medwed]



25% off not working for me either. Oh well I don't really need anything anyways

Thats the right attitude.

 

[harlemriver]



Thats the right attitude.

You are so wise. A lot of times I am buying stuff just to be buying it.

 

[robxznyc]

• Bought the T shirt with mesh sleeves but received a different T. It was returned for the reason of wrong item and delivered to the warehouse today. My return status hasn't changed yet but I saw the item has already been relisted still incorrectly.

• Bought another item but the one I received had wrong color. Returned it last week and bought the same item again and the second order I received still had the same wrong color. The one I returned is still listed as the incorrect color.

I wonder how Yoox manages its returned items for reasons like wrong sizes, colors, styles, etc. Will they keep getting sold and returned until someone decides to keep them? I don't recall seeing items I returned because of defects get relisted.

 

[UK2004]

That's crazy Rob but doesn't surprise me, not sure if Yoox have become so big they feel they can treat customers anyway they want or sell incorrectly labeled stock. Either that or number crunchers have decided this will make them more money but what they don't price in is losing customers due to treating them poorly.

 

[jazerad]



That's crazy Rob but doesn't surprise me, not sure if Yoox have become so big they feel they can treat customers anyway they want or sell incorrectly labeled stock. Either that or number crunchers have decided this will make them more money but what they don't price in is losing customers due to treating them poorly.

I don't think sending the wrong item is a recent thing. I have received wrong items, used items and damaged items. I know when buying something that there is a 10% chance that the item will not be what I ordered. While there may have been an uptick recently in snafus I don't see myself ceasing to purchase unless their prices become really ******, and not worth the effort.

 

[robxznyc]

@UK2004 The 80/20 rule applies to Yoox and from what I read less than 20% of its customers contribute to more than 80% of its revenue, so I don't think Yoox is concerned about upsetting some customers as long as they keep their EIPs (Extremely Important Person) happy. Additionally, I think Yoox customers are very sticky, like what @jazerad said, because no other clothing retailer offers value close to Yoox. Of the hundreds of orders I placed I've only received a couple of damaged items, 3-4 wrong items, and yet to receive items with clear signs of wear.

My app has been showing a spring special offers promotion that doesn't work since the Finale promotion ended. I guess this one is coming next?

 

[Mrlol]

any nice campaigns going on with a discount code or something?

 

[UK2004]

That's true about the 80/20 rule just seems things have changed last few months. I still get the early access regular customer code yet when I had a problem they would sort before they've now refused to do it. Let's see how the next promotion is!!

 

[Mr Engineer]

A few drops in my dreambox