Rylsa
Senior Member
- Joined
- Apr 15, 2014
- Messages
- 229
- Reaction score
- 33
I share similar experiences which have moved me away from Luxire. I always feel frustrated in trying to communicate through emails. While the quality is good for value, it takes too much effort to chase for customer service; it's like I have a second job.
In my latest order in November, I had a pair of trousers that was delivered with increased pleat depth when I had specified otherwise. I was told by customer service (after sending a follow-up email) that they would return with an update very soon. It has been 1 month and 5 days - have not placed orders since. I don't feel respected or appreciated as a customer.
In my latest order in November, I had a pair of trousers that was delivered with increased pleat depth when I had specified otherwise. I was told by customer service (after sending a follow-up email) that they would return with an update very soon. It has been 1 month and 5 days - have not placed orders since. I don't feel respected or appreciated as a customer.
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