Edward Green Appreciation: Pictures, Info, and Where to Buy

[krakerjac]

@krakerjac: While I haven't had the same experience. I do, however, know that if your purchase was made with an American Express Platinum or Black card, should the retailer not be amenable to a refund, Amex will get it handled for you. I have had a few experiences with situations like that.

Thanks. Unfortunately, I paid in cash in the store. So I hope Edward Green are good for it because I have no other form of consumer protection. Let's see how they respond. I will keep this forum posted.

 

[venividivicibj]

Do you want a refund, or do you want it fixed? I don't know if they'll get you a refund, as they don't know what you might have done to cause it to rip, but they might be able to fix it for you

 

[krakerjac]

Do you want a refund, or do you want it fixed? I don't know if they'll get you a refund, as they don't know what you might have done to cause it to rip, but they might be able to fix it for you

I want a refund because having it fixed would take time, and having it shipped back to me would incur import duties. What might I have done to cause it to rip? Just putting the shoes on, really. If you look at where the rip is, it's in a spot where there's bound to be stress as that's the flap you have to open to put your foot into the shoe. The right side is fine; but the left is ripped as you can see. Also, for a GBP700+ pair of shoes to literally burst at the seams after one month of use (and not worn everyday too, mind) is just unacceptable.

 

[SuitedDx]



I want a refund because having it fixed would take time, and having it shipped back to me would incur import duties. What might I have done to cause it to rip? Just putting the shoes on, really. If you look at where the rip is, it's in a spot where there's bound to be stress as that's the flap you have to open to put your foot into the shoe. The right side is fine; but the left is ripped as you can see. Also, for a GBP700+ pair of shoes to literally burst at the seams after one month of use (and not worn everyday too, mind) is just unacceptable.

Good luck. I foresee a repair offered while a refund might be a reach. People have compared shoes to cars many a times. To repair a fault, sure, to take something back after it has been used...I am cautiously optimistic. This is not on just EG as I don't see other houses being too liberal with this. I hope it will work out for the best.

FYI you don't get duties for repair/refurb.

 

[venividivicibj]

I want a refund because having it fixed would take time, and having it shipped back to me would incur import duties. What might I have done to cause it to rip? Just putting the shoes on, really. If you look at where the rip is, it's in a spot where there's bound to be stress as that's the flap you have to open to put your foot into the shoe. The right side is fine; but the left is ripped as you can see. Also, for a GBP700+ pair of shoes to literally burst at the seams after one month of use (and not worn everyday too, mind) is just unacceptable.

Used/returned shoes will not get re-taxed.

Also, I don't know what you might have done to cause it ripped, and neither does EG. What I am saying is that EG doesn't know if you happened to get the flap caught on something, and pulled it so hard etc, so they might not be wiling to take every person who wants a full return within a month

I am not saying you are wrong at all, just saying you have to see it from their point of view also before saying "it is unacceptable"

If you want a repair, though, I am sure they will be more than accommodating.

 

[lartiste]

Used/returned shoes will not get re-taxed.

Also, I don't know what you might have done to cause it ripped, and neither does EG. What I am saying is that EG doesn't know if you happened to get the flap caught on something, and pulled it so hard etc, so they might not be wiling to take every person who wants a full return within a month

I am not saying you are wrong at all, just saying you have to see it from their point of view also before saying "it is unacceptable"

If you want a repair, though, I am sure they will be more than accommodating.

They will know nearly exactly what happened, whether the damage was caused by inferior quality of stiching or by using inappropriate shoe size. Do not forget, that they have seen all damages hundreds times during years ... . They experienced every known damage probably .

I understand, that shoes in this price range must be perfect and exchange or money refund is appropriate from my point of view or may be big discount. But I do not know consumer protection in US... .

 

[krakerjac]

Good luck. I foresee a repair offered while a refund might be a reach. People have compared shoes to cars many a times. To repair a fault, sure, to take something back after it has been used...I am cautiously optimistic. This is not on just EG as I don't see other houses being too liberal with this. I hope it will work out for the best.

FYI you don't get duties for repair/refurb.

Interestingly, the same thing happened to me with a pair of Tricker's boots I purchased from Pediwear (stitching on the heel split), and they offered to take the boots back and replace a pair. When no size was available, they gave me a full refund. The difference is, they are a reseller (they did say they would resolve it at the back end with Tricker's), so I'm not sure how Edward Green being the principal themselves would respond.

Thanks for the advice on no duty for repair/refurb. Will they at least reimburse me for return shipping?

 

[krakerjac]

Used/returned shoes will not get re-taxed.

Also, I don't know what you might have done to cause it ripped, and neither does EG. What I am saying is that EG doesn't know if you happened to get the flap caught on something, and pulled it so hard etc, so they might not be wiling to take every person who wants a full return within a month

I am not saying you are wrong at all, just saying you have to see it from their point of view also before saying "it is unacceptable"

If you want a repair, though, I am sure they will be more than accommodating.

To be fair, this is my fifth pair of EG, with one of them being MTO, and a couple purchased from resellers. So far the previous four have been problem free. So I would like to hope that they don't have someone going back for a full return every other month! Let's see how this one plays out.

 

[NewStart]

Sometimes i found the EG shoes to be the best fit, sometimes these same pairs hurt alot.

Is it just my feet being marsupialed ? Or Is there anyone else experiencing this?

 

[CFML]

Sometimes i found the EG shoes to be the best fit, sometimes these same pairs hurt alot.

Is it just my feet being marsupialed ? Or Is there anyone else experiencing this?

Me too, but only in instep of shoes.
100% Comfort only if shoe is in a F fit.

 

[ike_hiking_boots]

30% off!!

https://www.mrporter.com/en-us/mens/sale/designers/edward_green

 

[Handcuffed]

...almost down to Skoak prices...

 

[NewStart]



Me too, but only in instep of shoes.

100% Comfort only if shoe is in a F fit.

For me it seems for every 10 wears, there would be one when i have problem with instep and one with pinky toe, the remaining 8 would be absolutely amazing.

I have been told by a friend that it could be that our foot size may change depend on the weather condition and blood lever etc, not sure how accurate that is.

But it seems the effect was less pronounced for my more roomy pairs

 

[jhcam8]



30% off!!

https://www.mrporter.com/en-us/mens/sale/designers/edward_green

...almost down to Skoak prices...

Free shipping and returns.

 

[mw313]



For me it seems for every 10 wears, there would be one when i have problem with instep and one with pinky toe, the remaining 8 would be absolutely amazing.

I have been told by a friend that it could be that our foot size may change depend on the weather condition and blood lever etc, not sure how accurate that is.

But it seems the effect was less pronounced for my more roomy pairs

The size also changes based on activity level around that time and salt intake can cause increase in fluid. Even if you had flights around that time there can be a difference. These are just a few things though.