I'd be interested in people's considered advice on the situation I've found myself in.
I've bought Cordone shirts for a long time. After getting them darted, I've found all-round, they're the best off-the-shelf option for me. Therefore, I was very excited to see that Luigi Cordone was coming to London for a trunk show.
On 24th October, I went for my appointment and was a bit disappointed that I wasn't measured, I just had a stock shirt put on me, with adjustments made with pins, but as long as they fit perfectly and I can choose fabrics/collars etc., I really don't mind how it's achieved.
I paid €1,050 that day for four shirts with 'regular' fabrics, and was so excited to get four perfectly-fitting shirts.
I received the shirts early December and they just didn't fit at all – far too tight around the chest (pulling hard on the 2nd button down) and in general just very tight, I could barely move my arms.
On 3 of the shirts I requested an 'invisible' monogram (the same colour as the shirt fabric), and on two of them the monogram was contrast (white/grey on a denim shirt!).
One or two (I forget what I specified) of the shirts were to be an inch shorter than the others, so it/they could be worn untucked – and all the shirts were the same length.
(It's worth saying, to be fair and transparent, that the quality of the shirts/material, fit issues aside, were excellent – I had no issues with that.)
I was very disappointed and asked what we should do, and I was told that a refund isn't possible as they're 'bespoke' so they will be altered (regarding the monograms, he would see what he could do, but no promises here). Personally I don't think this is fair, as they were made incorrectly.
What is everyone's view on this? Is it fair that because they're 'bespoke' that they essentially just get infinite free remakes until they get it right?
I've bought Cordone shirts for a long time. After getting them darted, I've found all-round, they're the best off-the-shelf option for me. Therefore, I was very excited to see that Luigi Cordone was coming to London for a trunk show.
On 24th October, I went for my appointment and was a bit disappointed that I wasn't measured, I just had a stock shirt put on me, with adjustments made with pins, but as long as they fit perfectly and I can choose fabrics/collars etc., I really don't mind how it's achieved.
I paid €1,050 that day for four shirts with 'regular' fabrics, and was so excited to get four perfectly-fitting shirts.
I received the shirts early December and they just didn't fit at all – far too tight around the chest (pulling hard on the 2nd button down) and in general just very tight, I could barely move my arms.
On 3 of the shirts I requested an 'invisible' monogram (the same colour as the shirt fabric), and on two of them the monogram was contrast (white/grey on a denim shirt!).
One or two (I forget what I specified) of the shirts were to be an inch shorter than the others, so it/they could be worn untucked – and all the shirts were the same length.
(It's worth saying, to be fair and transparent, that the quality of the shirts/material, fit issues aside, were excellent – I had no issues with that.)
I was very disappointed and asked what we should do, and I was told that a refund isn't possible as they're 'bespoke' so they will be altered (regarding the monograms, he would see what he could do, but no promises here). Personally I don't think this is fair, as they were made incorrectly.
What is everyone's view on this? Is it fair that because they're 'bespoke' that they essentially just get infinite free remakes until they get it right?
