Carmina Shoes - Definitive Thread (reviews, advice, sizing, etc...) - official thread.

[MD1969]

O please. I've already explained. Is Carmina an infaillible religion? Are you Carministian?

Whiner…

 

[Marshak]

Whiner…

I moderately appreciate being scammed. And pls learn to use the Reply button.

 

[elsalvatrucha]

O please. I've already explained. Is Carmina an infaillible religion? Are you Carministian?

For my part I am not defending Carmina but pointing out that it could just be a case of bad luck (as you pointed out).

In terms of customer service, can't say I agree with the expectations that a shoe/clothing manufacturer should be responsible for quality issues months after purchase but every person will have their own expectation ( i think differently of Apple and my iPhone but not shoes).

There is some benefits to no questions ask returns (i.e Nordstrom) but that's up to Carmina to decide.

 

[Marshak]

For my part I am not defending Carmina but pointing out that it could just be a case of bad luck (as you pointed out).

In terms of customer service, can't say I agree with the expectations that a shoe/clothing manufacturer should be responsible for quality issues months after purchase but every person will have their own expectation ( i think differently of Apple and my iPhone but not shoes).

There is some benefits to no questions ask returns (i.e Nordstrom) but that's up to Carmina to decide.

My dismay comes from the fact that I rather liked the pair. The autopsy that my cobbler will perform will be interesting.

 

[MSchapiro]

For my part I am not defending Carmina but pointing out that it could just be a case of bad luck (as you pointed out).

In terms of customer service, can't say I agree with the expectations that a shoe/clothing manufacturer should be responsible for quality issues months after purchase but every person will have their own expectation ( i think differently of Apple and my iPhone but not shoes).

There is some benefits to no questions ask returns (i.e Nordstrom) but that's up to Carmina to decide.

It depends, no?

If after months a manufacturing issue was revealed, then I would expect it to be remedied by the manufacturer.

e.g. if an overly thin sole was applied to my shoe and I didn't notice for a while, I would expect Carmina to replace it.

Or if the Lama leather that those shoes are made of is actually not durable enough to support that style of shoe and there was no warning nor obvious/common knowledge way to know, I'd ask them to find a reasonable solution and to be curious to learn more so as to spare other customers the issue.

Bad luck happens but they should be curious enough to figure out if its bad luck rather than just "your fault" as the default response.

It was nice to hear one account on here of Marie being very easy to work with, hopefully this is changing.

 

[stephenaf2003]

Don’t you be talking bad about Carmina…lol. Dude don’t let the trolls get you wound up; of course you did kind of ask for it. Posting complaints on SF is risky bidnis 😄
This blue suede pair I was kicking about in today are more than a few years old, they fortunately have served me well thus far.

 

[jischwar]

Don’t you be talking bad about Carmina…lol. Dude don’t let the trolls get you wound up; of course you did kind of ask for it. Posting complaints on SF is risky bidnis 😄
This blue suede pair I was kicking about in today are more than a few years old, they fortunately have served me well thus far.
View attachment 1942141

Just thinking out loud, but I have/had quite a few pairs of Carmina with some being over a decade old and haven't really had structural issues with any (at least nothing like what was posted earlier). I do wonder if quality has declined or if only the vocal minority posts here. 🤷‍♂️

 

[Crafty Cumbrian]

Tankers..

 

[elsalvatrucha]

It depends, no?

If after months a manufacturing issue was revealed, then I would expect it to be remedied by the manufacturer.

e.g. if an overly thin sole was applied to my shoe and I didn't notice for a while, I would expect Carmina to replace it.

Or if the Lama leather that those shoes are made of is actually not durable enough to support that style of shoe and there was no warning nor obvious/common knowledge way to know, I'd ask them to find a reasonable solution and to be curious to learn more so as to spare other customers the issue.

Bad luck happens but they should be curious enough to figure out if its bad luck rather than just "your fault" as the default response.

It was nice to hear one account on here of Marie being very easy to work with, hopefully this is changing.

Yeah true but after wear it becomes difficult to know. I agree that the manufacturer should try to create goodwill but after usage is difficult to solely say it was manufacturing issue.

 

[Blastwice]

“Be sure to buy good quality Goodyear welted shoes. They’ll last a lifetime and you can get them resoled. Of course it’s totally normal and not a defect if they tear apart and get destroyed before you have a chance to resole them and they only last 9 months, not a lifetime” is such a hilariously on-brand SF take.

None of my Carminas have a tear like a dog has been at the shoe, and if they did I wouldn't expect manufacturer to replace them.

Especially not 9 months later. (And especially when a local cobbler could stitch it up for probably $40 tops. Acting like the shoe is a total loss makes me laugh.)

Are there really a lot of us demanding manufacturer recompense 9 months later for things like jeans and shoes? Can I return to my underwear manufacturer after 9 months and be like, "Hey, these got a rip in them can you mend them for free?"

To me, this seems like taking advantage, honestly.

 

[tomsocal]

$49 outlet Adidas lasting 6 months of workouts? Sure, just get a new pair. $500 pair of leather shoes worn once a week getting ripped? Money back or gtfo. Low grade shoes from Northampton got me 3 resoles and still go strong.

 

[MD1969]

None of my Carminas have a tear like a dog has been at the shoe, and if they did I wouldn't expect manufacturer to replace them.

Especially not 9 months later. (And especially when a local cobbler could stitch it up for probably $40 tops. Acting like the shoe is a total loss makes me laugh.)

Are there really a lot of us demanding manufacturer recompense 9 months later for things like jeans and shoes? Can I return to my underwear manufacturer after 9 months and be like, "Hey, these got a rip in them can you mend them for free?"

To me, this seems like taking advantage, honestly.

Well said.

 

[Blastwice]

It would help this gents case if he wasn't being disingenuous in the first place. Carmina isn't say, "this is totally unfixable" they are saying (as politely as possible) that they will not repair his shoe 9 months later.

There are not moving parts in shoes where a small tear goes 3 inches through multiple layers of leather (inner lining and outer leather) and rips a big chunk off the piping and through the heel padding and begins to unwind the binding inside. There are physical stresses that have to be put on a shoe to do these things and I can think of only a few ways for this to happen and none of them seem to be Carmina's fault.

 

[JUAN MANUEL]

Tankers..
View attachment 1942381

Hello, please can you share leather, last and sole details, I like heavier soles and those look great. Cheers

 

[JUAN MANUEL]

Wholecut bluchers in Detroit last. 2021 Christmas present from me to me. My slacks might need to be renewed.