div25sec9
Senior Member
- Joined
- Jun 22, 2011
- Messages
- 946
- Reaction score
- 882
eBay COVID policy is supposed to be this:
"You’ll now have 21 business days from when a return is accepted or a return shipping label is provided to you to send your item back. "
But eBay just pulls policy from their ass most days, so who knows.
I called in to get a return closed off, because it passed more than a month, but got "we're giving some extra time because of the virus nonsense. I'll try again and see what a different rep says
Buyer opened a NAD return request claiming this hoodie is faded. Listing and pictures clearly state fading/intentional distressing. I've even found a similar hoodie on google that was sold on Ralph Lauren's website that is pre-faded like this. What's my course of action here? I'll take the return but I don't want it to affect my seller rating or be forced into paying this buyer's return shipping just because he chose not to read the listing description. Anyone have any experience with this?
..you're stuck with the return. It doesn't matter if Ralph Lauren called in personally and said it's supposed to be like that, you'll have to take it. NAD is the golden selection for returns now, the seller gets screwed with shipping and there's no way to contradict their claims.