Buying and Selling on eBay: Tips, Tricks, Problems & Questions

[LLEE]

Hey guys,
I dealt with a seller, thought it was a rather cordial and pleasant agreement to accept a return for 1 of 2 items I purchased. We have several messages going back and forth regarding this, including the one where I sent him the tracking number of the return. It is currently at the PO Box he requested it be sent to, and has been for a while now. I have heard nothing from him since he confirmed the shipping address.

How long before I make a case through EBay, and how does one go about out that? I can’t ‘request a return’ because it is now long past the return by date, and the item is at his mailing address. I don’t want to get pushy because he seems like a legit seller who made a mistake in the posting and was pleasant enough to deal with. But it’s been almost a few months now I have a reasonably high out of pocket expense and an item not as described no longer in my possession.

Cheers, thanks for the opinions.

 

[Reosymes]

But it’s been almost a few months now

This is insane. Call ebay now.

 

[MJMcRibb]

One for the block list: cpec6514

Bought and sweater and opened a return stating that he just didn't like it. Never sent the item and the return was closed. That was over a month ago. Just opened a PayPal case saying that he didn't authorize the purchase.

edit: Actually, they opened a chargeback with their cc. Not a lot of money, but just a pain.

 

[drlivingston]

Here's my current dilemma. Last month, I sold a cheap pair of AE loafers to someone. They received them and sent me a nice message requesting a return. I said, "No problem at all. Simply send them back or you can open a formal return through eBay."
So, they opened a NAD return through eBay sticking me with the return shipping. Not wanting to escalate an argument that I have no hope of winning, I accept the return and provide the return shipping label.
Fast forward... 10 days after the approval of the return, they still haven't even shipped the shoes. So, I contact eBay and open / close the case in less than 2 minutes.
I receive this email:

Now, for the dilemma part. I blocked the buyer from future purchases and moved along.
This morning, I received this message from eBay. As many times as I have closed returns, this is the first time receiving a message like this. How would you guys handle it? And, if I refuse, am I opening myself up for a chargeback? Should I respond that 16 hours days are nothing new to me?

 

[Fueco]

Here's my current dilemma. Last month, I sold a cheap pair of AE loafers to someone. They received them and sent me a nice message requesting a return. I said, "No problem at all. Simply send them back or you can open a formal return through eBay."
So, they opened a NAD return through eBay sticking me with the return shipping. Not wanting to escalate an argument that I have no hope of winning, I accept the return and provide the return shipping label.
Fast forward... 10 days after the approval of the return, they still haven't even shipped the shoes. So, I contact eBay and open / close the case in less than 2 minutes.
I receive this email:
View attachment 980449

Now, for the dilemma part. I blocked the buyer from future purchases and moved along.
This morning, I received this message from eBay. As many times as I have closed returns, this is the first time receiving a message like this. How would you guys handle it? And, if I refuse, am I opening myself up for a chargeback? Should I respond that 16 hours days are nothing new to me?

View attachment 980456

I’d call EBay. This might be something new, but I have not dealt with anything like this. I would not be inclined to accept a return from someone who attempted to game the system.

 

[Brianpore]

Here's my current dilemma. Last month, I sold a cheap pair of AE loafers to someone. They received them and sent me a nice message requesting a return. I said, "No problem at all. Simply send them back or you can open a formal return through eBay."
So, they opened a NAD return through eBay sticking me with the return shipping. Not wanting to escalate an argument that I have no hope of winning, I accept the return and provide the return shipping label.
Fast forward... 10 days after the approval of the return, they still haven't even shipped the shoes. So, I contact eBay and open / close the case in less than 2 minutes.
I receive this email:
View attachment 980449

Now, for the dilemma part. I blocked the buyer from future purchases and moved along.
This morning, I received this message from eBay. As many times as I have closed returns, this is the first time receiving a message like this. How would you guys handle it? And, if I refuse, am I opening myself up for a chargeback? Should I respond that 16 hours days are nothing new to me?

View attachment 980456

If he used a CC you are open to a charge back and even if he paid with paypal you are open to a return request for NAD. The email ebay sent is a courtesy email asking you to work with them. Ive had this happen a couple times after I've won the case and the buyer appealed to ebay to either get the money or force a return. IMO I would take them back and be happy you dont have to pay the return shipping or refund him the shipping he paid when you receive it back. He can't leave neg feedback and the worst thing would be if he opened up a paypal case, got his money and paypal didnt make him send you the item back

 

[ace13x]

Here's my current dilemma. Last month, I sold a cheap pair of AE loafers to someone. They received them and sent me a nice message requesting a return. I said, "No problem at all. Simply send them back or you can open a formal return through eBay."
So, they opened a NAD return through eBay sticking me with the return shipping. Not wanting to escalate an argument that I have no hope of winning, I accept the return and provide the return shipping label.
Fast forward... 10 days after the approval of the return, they still haven't even shipped the shoes. So, I contact eBay and open / close the case in less than 2 minutes.
I receive this email:
View attachment 980449

Now, for the dilemma part. I blocked the buyer from future purchases and moved along.
This morning, I received this message from eBay. As many times as I have closed returns, this is the first time receiving a message like this. How would you guys handle it? And, if I refuse, am I opening myself up for a chargeback? Should I respond that 16 hours days are nothing new to me?

View attachment 980456

Ask for timeslips or a W2.

 

[drlivingston]

If he used a CC you are open to a charge back and even if he paid with paypal you are open to a return request for NAD. The email ebay sent is a courtesy email asking you to work with them. Ive had this happen a couple times after I've won the case and the buyer appealed to ebay to either get the money or force a return. IMO I would take them back and be happy you dont have to pay the return shipping or refund him the shipping he paid when you receive it back. He can't leave neg feedback and the worst thing would be if he opened up a paypal case, got his money and paypal didnt make him send you the item back

It was already an NAD return. It timed out. So, the NAD defect was removed with the case closure. If I go back and allow the return, it puts the NAD back on my account.

 

[Brianpore]

It was already an NAD return. It timed out. So, the NAD defect was removed with the case closure. If I go back and allow the return, it puts the NAD back on my account.

I didnt mean though ebay. The case has already been closed in your favor, no need to go back though that. Just shoot him a message saying to send it back to xxx address as a one time courtesy, make sure to use tracking and upon return will refund the original purchase price (unless you have a restocking fee). Refund it though paypal in which the item was sold (will be more then 80%) call ebay, get your final value fee back after they check the refund went though and relist

PS - Do NAD defects even matter anymore. I though the only dashboard thing that mattered was settling the case and not having ebay step in to force a return without sellers working with buyers but could be wrong.

 

[the2ndhandman]

@drlivingston
You would think he would of messaged saying he wouldn't make the 10 day period cause of work. Those hours are a normal every week thing for me as well as others but just reaching out isn't hard to do. EBAY MESSAGING IS OPEN 24HRS A DAY.

 

[Brianpore]

Ebays lack of helping sellers on clear cases of buyers remorse is becoming insane. I hope you all block this person ryson11

"Sorry, but this isn t a sports jacket or blazer. I couldn t tell from the picture fabric, but feeling it and seeing the tag saying 42R/36 is the jacket to a suit. This has heavy shoulder pads that a blazer wouldn t. This is a suit jacket with the pair of pants who knows where they are. I was looking for a blazer."

Oh you didnt see the tag in the huge photo of the listing to start with??

 

[tgaith77]

Here's my current dilemma. Last month, I sold a cheap pair of AE loafers to someone. They received them and sent me a nice message requesting a return. I said, "No problem at all. Simply send them back or you can open a formal return through eBay."
So, they opened a NAD return through eBay sticking me with the return shipping. Not wanting to escalate an argument that I have no hope of winning, I accept the return and provide the return shipping label.
Fast forward... 10 days after the approval of the return, they still haven't even shipped the shoes. So, I contact eBay and open / close the case in less than 2 minutes.
I receive this email:
View attachment 980449

Now, for the dilemma part. I blocked the buyer from future purchases and moved along.
This morning, I received this message from eBay. As many times as I have closed returns, this is the first time receiving a message like this. How would you guys handle it? And, if I refuse, am I opening myself up for a chargeback? Should I respond that 16 hours days are nothing new to me?

View attachment 980456

This seems...insane. I mean, really? You now have eBay pleading on behalf of buyers to accept returns? Even after the case is closed?

I don't know what to believe anymore.

 

[Spruce Moose]

Ebays lack of helping sellers on clear cases of buyers remorse is becoming insane. I hope you all block this person ryson11



Oh you didnt see the tag in the huge photo of the listing to start with??

What's the listing? Is it Canali?

 

[bpk1]

@Spruce Moose if I had to guess I’d have thought Brooks Brothers.

 

[Brianpore]

What's the listing? Is it Canali?

@Spruce Moose if I had to guess I’d have thought Brooks Brothers.

It was BB, but its the point, its was listed correctly, before the new policy change where ebay basically does not close ANY case in the sellers favor for buyer remorse no matter what this was an easy 5 minute phone call. Ebay is trying to be Amazon when it comes to returns and they forget their core business is preowned IMO