Anyone else have consistent problems with Amex?

[tgfny]

Originally Posted by Kent Wang

I think Rummy wanted to charge a squadron of F/A-22s onto his AMEX.
He takes the miles on the AA MC.

 

[tgfny]

Originally Posted by Quirk

So what happened? Did he have to pay cash, or did you lose the business?

Paid with Visa and is taking the shirt on his next Iraq trip.

 

[RJman]

Yawn. I bet the real F.M. Allen didn't ***** about stuff like this.

 

[tgfny]

Originally Posted by RJman

Yawn. I bet the real F.M. Allen didn't ***** about stuff like this.
Too busy chasing skirt.

 

[RJman]

Originally Posted by tgfny

Too busy chasing skirt.
The ten most powerful men in America pay me in small unmarked bills.

 

[Master Shake]

I thought the wealthy (and presumably powerful) only pay in cash!

 

[tgfny]

Originally Posted by Master Shake

I thought the wealthy (and presumably powerful) only pay in cash!

Wire transfers from numbered swiss accounts.

 

[A Harris]

As much trouble as I've been having with them lately on the using the card side of things, I can't imagine how bad the other end could be. I don't know if the lesson I learned applies to merchants, but I learned to immediately ask for a supervisor if there is a problem. It's like the regular customer service reps are reading from a script and have absolutely no capability to reason or process information on their own. At least the ones I've been dealing with.

 

[Artisan Fan]

I've always gotten great service from Amex. I also get great service from my Citibank VISA.

 

[tgfny]

Originally Posted by A Harris

As much trouble as I've been having with them lately on the using the card side of things, I can't imagine how bad the other end could be. I don't know if the lesson I learned applies to merchants, but I learned to immediately ask for a supervisor if there is a problem. It's like the regular customer service reps are reading from a script and have absolutely no capability to reason or process information on their own. At least the ones I've been dealing with.

I asked to speak to my customer service rep and was told I didn't have one. I'm not huge, but a do well over a million a year with them and I have an extremely high average sale, so for each swipe they are making a way above average profit.

 

[LabelKing]

I don't know what this is about.

 

[rnoldh]

Originally Posted by tgfny

Paid with Visa and is taking the shirt on his next Iraq trip.


Well, let's see. He's one of the 10 most powerful people in the world and he's taking the shirt on his next trip to Iraq! Is it Rummy?

C'mon, tgfny, you can tell us. We all have respect for Rummy!

 

[LabelKing]

Or maybe it's old Dick. It's probably a bullet-proof shirt.

 

[tgfny]

Originally Posted by rnoldh

Well, let's see. He's one of the 10 most powerful people in the world and he's taking the shirt on his next trip to Iraq! Is it Rummy?

C'mon, tgfny, you can tell us. We all have respect for Rummy!

Not Rummy and in America.

 

[A Harris]

For years, I always cited Amex customer service as the best out there. Then in the space of a few months I've run into a number of maddening issues with them. I suppose it could just be bad luck though.