ebay help: buyer rejected my transaction cancel after full refund was given?

theyare · Dec 8, 2010

I sent the buyer an incorrect jacket, he returned to me and I processed a full refund.
He then cancelled my request to cancel the transaction, stating he cannot "accept responsibility" since it's my mistake. That's fine, but I don't think that should be reason to not cancel the transaction, correct?

Any ideas? Would like to get my fees back

thanks!

patrickBOOTH · Dec 8, 2010

Wait, so he sent the jacket back to you and insisted that he still pay for it? He is an idiot?

Ataturk · Dec 8, 2010

I think he wants the jacket he won.

patrickBOOTH · Dec 8, 2010

Originally Posted by Ataturk

I think he wants the jacket he won.

That is kind of stealing, no?

theyare · Dec 8, 2010

Originally Posted by patrickBOOTH

Wait, so he sent the jacket back to you and insisted that he still pay for it? He is an idiot?

Yes

Originally Posted by Ataturk

I think he wants the jacket he won.

I guess so, but I never really had it. I had posted the wrong pics!

After everything I have heard, I was skeptical given the Italy location. Should have gone with my gut.

dragon8 · Dec 8, 2010

I'd explain to ebay what happened and see what they can do.

Sanguis Mortuum · Dec 8, 2010

Originally Posted by dragon8

I'd explain to ebay what happened and see what they can do.
Yup. They should side with you, considering you offered him a full refund, which is all that can reasonably be expected. That is all he would get from filing a Paypal dispute anyway, which is all that he can do.

in stitches · Dec 8, 2010

Originally Posted by Sanguis Mortuum

Yup. They should side with you, considering you offered him a full refund, which is all that can reasonably be expected. That is all he would get from filing a Paypal dispute anyway, which is all that he can do.

agreed
the guy it trying to squeeze you for something you simply dont have he should accept that it was a mistake and move on

Klobber · Dec 8, 2010

Ive always thought eBay was flawed against sellers.

I sold a RL sweater on eBay, posted it off with insurance and tracking. Buyer emailed me and thanked me for the item. A week later I get a Paypal claim with buyer suggesting I misrepresented item quality. I sent a refund subject to buyer sending back the item. He did send me back an item with full tracking, but the item was some cheap Walmart sweater - not the same thing at all. I refused a refund, took case up with Paypal, they rejected my case (buyer could prove I received an item from postal tracking) and then refunded the buyer with my money. So the buyer essentially got a $100 sweater for free (minus $10 he must have spent on the walmart sweater).

Philip1978 · Dec 8, 2010

Originally Posted by Klobber

Ive always thought eBay was flawed against sellers.

I sold a RL sweater on eBay, posted it off with insurance and tracking. Buyer emailed me and thanked me for the item. A week later I get a Paypal claim with buyer suggesting I misrepresented item quality. I sent a refund subject to buyer sending back the item. He did send me back an item with full tracking, but the item was some cheap Walmart sweater - not the same thing at all. I refused a refund, took case up with Paypal, they rejected my case (buyer could prove I received an item from postal tracking) and then refunded the buyer with my money. So the buyer essentially got a $100 sweater for free (minus $10 he must have spent on the walmart sweater).

I have wondered this, seems to me like more people would do this with much more expensive items. You could theoretically do it with a $5,000 rlpl suit, no?

forex · Dec 8, 2010

Originally Posted by Philip1978

I have wondered this, seems to me like more people would do this with much more expensive items. You could theoretically do it with a $5,000 rlpl suit, no?

Doesn't paypal ask you to take the item to an expert and get their opinion or some sort? But if you think about it, how are you (as a seller or buyer) going to prove that the item you are taking to the expert for verification is actually what you received? It's not like someone from paypal was with you at the time of opening the package. It is a very gray market,you can expect all kinds of **** on eBay.

Philip1978 · Dec 8, 2010

Originally Posted by forex

Doesn't paypal ask you to take the item to an expert and get their opinion or some sort? But if you think about it, how are you (as a seller or buyer) going to prove that the item you are taking to the expert for verification is actually what you received? It's not like someone from paypal was with you at the time of opening the package. It is a very gray market,you can expect all kinds of **** on eBay.

I've never had that question asked. Now I've never had an issue with a big ticket item.

forex · Dec 8, 2010

Originally Posted by Philip1978

I've never had that question asked. Now I've never had an issue with a big ticket item.

Me neither, in the couple of times I've filed a dispute, I noticed how PP is trying to improve its dispute process. If the item is misrepresented, I think, you now have to prove to PP that it is a different item. However, my original point still remains, how do you prove someone that the item that came in the box isn't what you purchased or sold, there is nobody to watch you opening the box. Maybe take a video of the package opening?

MBreinin · Dec 8, 2010

Don't lose sight of the fact that E-Bay owns PayPal, which was not always the case, and they tend to protect buyers much more than sellers. I have heard some real nightmarish cases with guitars especially.

I try not to sell anything that is too expensive on E-Bay, or get paid for such through PayPal. When it is a big ticket item, I use wire transfers or money orders/certified funds. That way, if there is a dispute it can be settled amicably by parties operating at arms length, or in court if need be. E-Bay and PP can be downright Draconian in their methods.

There is no way in hell I am getting scammed on items that cost thousands...and it happens every day.

Protect yourself.

Mike

PorterInjax · Dec 8, 2010

Originally Posted by theyare

I sent the buyer an incorrect jacket, he returned to me and I processed a full refund.
He then cancelled my request to cancel the transaction, stating he cannot "accept responsibility" since it's my mistake. That's fine, but I don't think that should be reason to not cancel the transaction, correct?

Any ideas? Would like to get my fees back

thanks!

I had an issue with a pair of Alden's I sold on eBay. I clearly stated "ship to US only". Buyer emailed and asked if I would make an exception and ship to Denmark. I replied "no". They went ahead and bid and won. They refused to accept my cancel request so I had to spend an hour on hold with ebay to get it resolved. So, my advice, find the phone number on ebay's site, make sure you have about an hour available and make the call. BTW, once I did finally get a live person, the issue was taken care of in minutes.

ebay help: buyer rejected my transaction cancel after full refund was given?

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