Simone1
Senior Member
- Joined
- Feb 24, 2016
- Messages
- 101
- Reaction score
- 11
Hi! I work as a sales person with low/medium range suits from Hugo Boss, and I really want to become better and give my customers a sublime experience shopping with me. Lately I got a reaction from my store manager, because a customer called him and complimented my great customer service - it really pushed me to wishing to become good at this job (I only got the job recently).
It leads me to this forum! Do you have any advice to me, speaking from your own experience, did your sales person say something or did something that normally you wouldnt expect of him/her? Something that made you feel very appreciated as a customer or perhaps very educated?
For example: I personally went shopping for a suit last year, and the sales person gave me two suits to try on (after talking to me about the occasion, color preferences etc) where he talked about the highlights of the two different suits (one was a solid navy, one was a navy with pinstripes). After picking my suit, he showed me three different shirts (one light blue classic, one striped, one with checks). After that, he showed me two great tie options one being silk and a bit formal, and the other one was a knit tie which was more casual.
I found that to be very nice for me as a customer, but as a sales person now, I also understand that its a good way for him to increase his own sales by perhaps discovering needs with the customer that he didnt know of!
Thanks a lot in advance for your time replying here... Everything is much appreciated, nomatter if you were shopping H&M or Kiton.
Kindest regards,
Simone
It leads me to this forum! Do you have any advice to me, speaking from your own experience, did your sales person say something or did something that normally you wouldnt expect of him/her? Something that made you feel very appreciated as a customer or perhaps very educated?
For example: I personally went shopping for a suit last year, and the sales person gave me two suits to try on (after talking to me about the occasion, color preferences etc) where he talked about the highlights of the two different suits (one was a solid navy, one was a navy with pinstripes). After picking my suit, he showed me three different shirts (one light blue classic, one striped, one with checks). After that, he showed me two great tie options one being silk and a bit formal, and the other one was a knit tie which was more casual.
I found that to be very nice for me as a customer, but as a sales person now, I also understand that its a good way for him to increase his own sales by perhaps discovering needs with the customer that he didnt know of!
Thanks a lot in advance for your time replying here... Everything is much appreciated, nomatter if you were shopping H&M or Kiton.
Kindest regards,
Simone