letsgofire
Senior Member
- Joined
- Aug 24, 2012
- Messages
- 619
- Reaction score
- 543
Brooks Brothers ecommerce is AWFUL at stuff like this.
I placed two orders this month at BB. No email confirmations, shipping info, or anything. The items just showed up, (later than they were supposed to). I called up the Customer 'Service' line and even after speaking to the supervisor, Brooks Brothers' position was that this was somehow my fault and that I should have added my email to the order. This was astonishing considering you have to input your email to access the account... Also I asked them to email me the order confirmations for my files and they never did. Set expectations low.
I placed two orders this month at BB. No email confirmations, shipping info, or anything. The items just showed up, (later than they were supposed to). I called up the Customer 'Service' line and even after speaking to the supervisor, Brooks Brothers' position was that this was somehow my fault and that I should have added my email to the order. This was astonishing considering you have to input your email to access the account... Also I asked them to email me the order confirmations for my files and they never did. Set expectations low.