- Joined
- Dec 26, 2003
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I need some help and opinions please. A rather new customer (second order) picked a dark burgandy poplin shirt as part of his order. A week After delivering the shirts I got a rather upsetting call from this customer. He wore the shirt once and there were white stains under the arms. He felt that he could not wear the shirt again with these stains. I explained that this was caused by the combination of his persperation and brand of deodorant. Question 1. Any suggestions on how to remove these stains. I tried spraying with shout and then washing normally. The stains did not completely disapear. Question 2. If you were this customer, what would you expect from me. A new replacement shirt, an acommadation on the next order. or nothing. Just the knowledge that you need to change deodorants. This fellow could be a decent customer, yet I don't feel responsible. If the shirt was damaged or if the fabric faded, then I would take care of him right away. Carl www.cego.com