The Official RRL Thread

[zmars]

The good news is that -- even with the jeans being several years old -- they replaced them with a new pair.

Bad QC aside, that's amazing. I wonder if you need to have bought direct from Ralph for this level of service? Some of my jeans I purchased from Stag, Cultizm, etc. so I'm assuming if such a thing happened with those pairs I'd be out of luck.

 

[Simonbarsinister]

Bad QC aside, that's amazing. I wonder if you need to have bought direct from Ralph for this level of service? Some of my jeans I purchased from Stag, Cultizm, etc. so I'm assuming if such a thing happened with those pairs I'd be out of luck.

No, you wouldn't be out of luck because of that. Like a few others have said now, the first thing to try is to get the retailer to replace the jeans. I should have recommended that before launching into all that info about rivets and tools. But if for whatever reason the retailer (RL or anyone else) can't offer a replacement, there are viable options. It's a really easy repair. You don't have to sacrifice a great pair of jeans because a rivet came off.

 

[heebalabala]

Bad QC aside, that's amazing. I wonder if you need to have bought direct from Ralph for this level of service? Some of my jeans I purchased from Stag, Cultizm, etc. so I'm assuming if such a thing happened with those pairs I'd be out of luck.

RL didn't ask where I purchased the jeans and I was completely transparent that they were several seasons old (which they could have discovered anyway from the tag).