Gil_Pender
Well-Known Member
- Joined
- Jul 11, 2021
- Messages
- 52
- Reaction score
- 75
Very much agree with this. I know people tend to apply Amazon level thinking to all online stores but I have yet to encounter any other online store--small to large in size--take as long as S&M does. It is rather perplexing that it seems to be an issue they don't want to, or are unable to, resolve. For this reason I am scared to purchase any of their high priced items as I fear the customer service/return process would be an undue stress. As someone who has worked in operations management for too may years I'd be really interested to see how they are setup.I must admit, I have been understanding with a week for orders and such to ship, but after buying from a few small and decent sized companies and them shipping next day, or within 2-3 business days, I just don’t think S&M should be having such long lead times for shipping. Not that I need the items next week/urgently, but I feel it should be faster than it is.
I placed a Boxing Day sale order a few days ago, let’s see how long until it ships.
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