My First Indochino Suit - should I ask for remake?

[StormRider]

Just submitted the remake request. Here are my changes.

Jacket
Jacket/Shirt Length 27.75″ Edit
Chest Size 40.5″ -1.5″
Stomach Size 36.5″ -1″
Jacket Hips 38.75″ -1″
Shoulder Size 17.25″ -1″
Sleeve Length 23.25″ -0.5″
Bicep Size 14.5″ -1″
Wrist Size 10.75″ Edit

Pants
Pants Length 39″ -0.5″
Waist 32.5″ -0.5″
Crotch 24″ Edit
Pants Hips 38″ -0.5″
Thigh Size 24.25″ Edit
Knee Size 17″ Edit

Shirts
Shirt Neck 15″ -0.75″
Jacket/Shirt Length 28.25″ -0.75″
Chest Size 40.75″ -0.25″
Stomach Size 36.5″ -0.5″
Jacket Hips 38.75″ -0.5″
Shoulder Size 17.25″ -1″
Sleeve Length 23.75″ -0.25″
Bicep Size 14.5″ -1.5″
Wrist Size 8.75″ Edit

Will share with you guys the result of the remake.

 

[Reevolving]

I highly doubt Indochino will rotate sleeves.

 

[tailorgod]



I highly doubt Indochino will rotate sleeves.

Most likely they won't. But who knows?

Stormrider, how is the lining at the armholes sewn? Are the visible hand stitches on the edges (picture one), or is it plain and sewn to the armhole like in the second picture?





The reason I ask is that I have seen a review of an Indochino suit with decent sleeves, but the sleeves appear to be altered, since there were (wide apart) hand stitches at the armhole.
Given their prices I'd assume that their armholes look similar to the one in picture 2.

Did you send them the same pictures you posted here to give them a clue?

 

[StormRider]

To my untrained eyes, there are no hand stitching at the armholes. So it's more like picture #2.
Yes, I I did send photos showing them the sleeve problem, mentioned they should rotate them toward the back, and to match the sleeve head & crown to the size of the armholes.
Will share the results once I receive the remake.

 

[jefferyd]



To my untrained eyes, there are no hand stitching at the armholes.

The armholes on my suit were finished by hand. While I suppose it's possible they may have given mine some extra TLC, I really doubt it- chances are yours was done by hand as well but you need to be shown how to spot it.

 

[tailorgod]

Doing the sleeve lining by hand seems quite strange for an otherwise very industrial product, especially given the Indochino price range.
In the review (video) I saw the stitching was very visible due to the wide apart stitches. Perhaps StormRiders were done more neatly and less visible.
If you pull at the lining you would see the hand stitches going a bit diagonal (this is a super macro picture, so in real life you may not spot the diagonal direction), while the machine seam will be completely hidden:



Jeffery, were you able to spot what options they had besides the standard ones like lengths and widths? More something like forward shoulder bones, strong blades and such.
Scabal has a set of options were the tailor can control where width is taken out or added, rather than just saying the final overall width. But, having such options is one thing, being able to spot where and whether or not they should be applied another.

 

[jefferyd]



Doing the sleeve lining by hand seems quite strange for an otherwise very industrial product, especially given the Indochino price range.

Not really. The level of construction is way higher than it used to be, and this is China, where hand work is not expensive.

Jeffery, were you able to spot what options they had besides the standard ones like lengths and widths? More something like forward shoulder bones, strong blades and such.
Scabal has a set of options were the tailor can control where width is taken out or added, rather than just saying the final overall width. But, having such options is one thing, being able to spot where and whether or not they should be applied another.

They have their own system completely unique to them, quite unlike anything we are used to seeing.

 

[tailorgod]

Jeffery, what kind of advice would you give first time Indochino (or MTM in general) customers should they want to order a suit by going to a travelling tailor or a local shop?
As you pointed out on your blog, the training of the staff members may not be on the same level, so how will an inexperienced customer know he gets the best that's possible (within certain limits, of course)?


BTW, I had and have absolutely no intention to lecture anyone (and subsequently make the life of the real craftsmen in the pattern departments harder than it is already).
My apologies for that.

 

[jefferyd]



Jeffery, what kind of advice would you give possible Indochino (or MTM in general) customers should they want to order a suit by going to a travelling tailor or a local shop?
As you pointed out on your blog, the training of the staff members may not be on the same level, so how will an inexperienced customer know he gets the best that's possible (within certain limits, of course)?
BTW, I had and have absolutely no intention to lecture anyone (and subsequently make the life of the real craftsmen in the pattern departments harder than it is already).
My apologies for that.

Indochino- I would ask to be seen by a member of the permanent staff.

Local shop- recommendations from happy customers.

As for getting technical, if you show the company a picture of a sleeve whose pitch is off, for example, they either know what to do to fix it or they don't. If they don't, no amount of explanations from us iTailors will change that.

 

[StormRider]

I couldn't see any hand stitching that were exposed, but I could be wrong. Will take some pictures of the armhole once I get home tonight.

 

[patrickBOOTH]

StormRider, do you happen to be a fan of the classic rock band, The Doors?

 

[VinnyMac]

Just got my Indochino Essential Navy Pinstripe suit today.


.........

Should I ask for a remake?



Thanks.

YES! You should ask for a remake. You'll never be able to look past those Herman Munster shoulders. You already mentioned most of the other issues. The suit is too full in the torso. The sleeves are too long and too full. The pants are WAAAAY too long. You have them pulled up to your boobs, and they're still too long. The pants also need to be slimmed down. Make sure that you send those pictures to Indochino when you ask for your remake. Let them see what they've done. I'm not a huge fan of this company because of the terrible experience that I had with the Traveling Tailor in Chicago, but eventually you can probably get a decent suit.

So all your measurements were 1-2 inches off? Or are you saying that Indochino made up your numbers incorrectly?

2 lines on sleeve look to be a sleeve pitch issue. Rotating might do the trick.

His measurements were probably a little off, but Indochino added some to it as well. That's the problem with sending body measurements to MTM companies. It leaves too much to be interpretted. You don't really know what types of adjustments they'll make to translate your body measurements into the actual garment. IMO, companies that take garmet measurements are a lot more accurate.

 

[tailorgod]

In any case, offering a remake or a refund is quite remarkable since it's not common practise.
At least here in Germany several MTM companies and their respective staff often try every trick in the book to get the suit out of the door and money into the cash register.

 

[VinnyMac]

Photos can be very deceptive.
People here will tell you pants that are too tight to function in real are "baggy" b/c they see one crease in your photo
You need to understand something about SF: Some people here don't actually dress up.
They are just internet people who never leave their basement and do not own dress clothing.
They are comparing your photos to artificial fashion model fits
(where the pins would pop off if the model bent over or raised his arms, or sat down)
You are dressing in the real world. So, if it feels like it fits, go with it.
Why the hell are you standing on grocery bags? That is the question.

This is good stuff, from top to bottom.

 

[StormRider]

VinnyMac, I agree that my measurements could be a bit off, but the slack Indochino added to the body measurement also contributed to the problem.

I actually created a spreadsheet to track how much Indochino has added to my submitted measurements, as you can see, they pretty much left the pants alone, but added generously to the suit and shirt. The delta columns show what Indochino added to arrive at the eventual garment measurements.


Measurement Submitted Jacket
(actual) Jacket Delta Shirt
(actual) Shirt Delta Pants
(actual) Pants Delta
Shirt Neck 14.5 15 0.5
Jacket Length 27 27.75 0.75 28.35 1.35
Chest Size 36 40.5 4.5 40.75 4.75
Stomach Size 32.5 36.5 4 36.5 4
Jacket Hips 34.75 38.75 4 38.75 4 38 3.25
Shoulder Size 16.5 17.25 0.75 17.25 0.75
Sleeve Length 22.5 23.25 0.75 23.75 1.25
Bicep Size 11 14.5 3.5 14.5 3.5
Wrist Size 6 10.75 4.75 8.75 2.75
Pants Length 39 39 0
Waist 32.5 32.5 0
Crotch 24 24 0
Thigh Size 20.75 24.25 3.5
Knee Size 14 17 3