adeptation
Member
- Joined
- Jul 5, 2009
- Messages
- 13
- Reaction score
- 0
Yes, I don't disagree with the quick responses of their customer service. Outside of this specific issue, the customer service has been good. I've treated my Villains immaculately. They were my first JE purchase and was my gateway drug to them. So yes, it's my word against theirs. I wouldn't have been annoyed by it if I didn't have another Villain hoodie that's been worn twice as long and has taken a beating and shows no sign of stitching issues at all. Based on what I've been reading here, it looks like there is an issue with it. Again, I don't want an exchange/return, I wanted them offer to let me ship and have them re-stitch it.
To be fair I think that response is pretty reasonable considering they have no idea how the garment was treated. Still sucks because you don't expect to see wear and tear this early.
Honestly, JE's customer service is pretty damn good. They respond quickly and they usually offer something to remedy the situation.
Yes, I don't disagree with the quick responses of their customer service. Outside of this specific issue, the customer service has been good. I've treated my Villains immaculately. They were my first JE purchase and was my gateway drug to them. So yes, it's my word against theirs. I wouldn't have been annoyed by it if I didn't have another Villain hoodie that's been worn twice as long and has taken a beating and shows no sign of stitching issues at all. Based on what I've been reading here, it looks like there is an issue with it. Again, I don't want an exchange/return, I wanted them offer to let me ship and have them re-stitch it.