bboysdontcryy
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Which shop? You have certain rights as a consumer depending where you're from...
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has anyone tried to get a westminster wrap ss with only 2 gussets ie like the westminster 2? i dont need that much space and would never fill up the 3 gussets that expand to 6", just seems like overkill
im hesitant to even ask SAB direct since apparently they dont answer emails -_-
+ 1In my rather minor product from SAB, I chose chestnut because I believed it would age the best.
That's very poor, but I have to say I am not surprised. I used to visit SAB quite a lot years ago when they had their original shop on Piccadilly and in those days they were a very genuine firm, making all their own saddlery and bridlery and with a good stock of country-type clothing, shoes etc.I had a bad experience buying a Swaine Adeney Brigg (SAB) Westminister 3 briefcase. After ordering the case, I noticed that SAB had inaccurate descriptions for the case on their website. I notified Susan at SAB that they had the wrong measurement for the Westminister 3 on their website--they actually had two measurements for the case on the same webpage. She corrected the wrong one without even thanking me for bringing this to their attention. When I got my case I noticed that there were no pockets in it and it had a large stain on the inside flap by the lock hardware. The description on the site clearly says that the case has pockets. I brought this to Susan's attention and I just noticed that she removed this information from the Westminister 3 site. Again, she never thanked me. I sent her a picture of the stain that is on the case, but I never received a reply to my e-mail. I would have been satisfied with a thank you and we apologize, but I received neither. This is a very expensive case and I expected at least the courtesy of a reply. Also, rather minor, but I requested a tracking number for the shipment. They never sent me a tracking number until I asked them again for a tracking number and they sent it to me hours before it arrived. On the positive side, the outside of the case looks good--see below. I'll never order from SAB again. Thank you.
Stop Trolling. You went to 3 different threads and posted this $hit. Grow up.I had a bad experience buying a Swaine Adeney Brigg (SAB) Westminister 3 briefcase. After ordering the case, I noticed that SAB had inaccurate descriptions for the case on their website. I notified Susan at SAB that they had the wrong measurement for the Westminister 3 on their website--they actually had two measurements for the case on the same webpage. She corrected the wrong one without even thanking me for bringing this to their attention. When I got my case I noticed that there were no pockets in it and it had a large stain on the inside flap by the lock hardware. The description on the site clearly says that the case has pockets. I brought this to Susan's attention and I just noticed that she removed this information from the Westminister 3 site. Again, she never thanked me. I sent her a picture of the stain that is on the case, but I never received a reply to my e-mail. I would have been satisfied with a thank you and we apologize, but I received neither. This is a very expensive case and I expected at least the courtesy of a reply. Also, rather minor, but I requested a tracking number for the shipment. They never sent me a tracking number until I asked them again for a tracking number and they sent it to me hours before it arrived. On the positive side, the outside of the case looks good--see below. I'll never order from SAB again. Thank you.
They used to have a shop in Piccadilly, a long time ago, which was very good - lovely saddlery, bridlery, clothes etc.Not sure how recent it is but they now have a store in one of the arcades off Jermyn Street.
They used to have a shop in Piccadilly, a long time ago, which was very good - lovely saddlery, bridlery, clothes etc.
Very different now - I got the impression the staff were completely uninterested and somehow the shop has lost its integrity.