Buying and Selling on eBay: Tips, Tricks, Problems & Questions

[Steve Smith]

Just as soon as I post something complimentary about ebay customer service...

Same buyer who lost the last one (matbra-1896) opens a not as described return for the second shirt that he bought. Not as described. He contends that this one measures 25 inches across the chest, significantly larger than my description. And he even provides 'proof'. Of course I button shirts before I measure...

First call to ebay CS results in advice that I must accept this return and pay shipping from UK.

You can't make this **** up.

 

[eddyroxx]

Message the buyer and try to get them to mail it back on their own dime

 

[Tweets]

Here was the chat were they wouldnt remove

 

[txwoodworker]

You haven't been able to talk to anyone? I'm assuming that chat is AI.

 

[gimpwiz]

I actually have PMed a few people to tell them their packaging sucks. I usually write something like, "great product, thanks a lot, everything arrived great, BUT because your box wasn't properly sealed and nothing was waterproofed, that it arrived dry and without issues was a matter of luck, surely you would not want to ruin something in transit next time." I think that's reasonable _private_ feedback. The stupid ebay official feedback is like working in a call center - if it's not a 10 it's a fail - so it would be rude to leave negative or neutral feedback for it officially, but I think it's reasonable to mention privately.

 

[Fueco]

I actually have PMed a few people to tell them their packaging sucks. I usually write something like, "great product, thanks a lot, everything arrived great, BUT because your box wasn't properly sealed and nothing was waterproofed, that it arrived dry and without issues was a matter of luck, surely you would not want to ruin something in transit next time." I think that's reasonable _private_ feedback. The stupid ebay official feedback is like working in a call center - if it's not a 10 it's a fail - so it would be rude to leave negative or neutral feedback for it officially, but I think it's reasonable to mention privately.

What’s you eBay username?

 

[FPB]

Here was the chat were they wouldnt remove

I've never had that happen when I've spoken to someone. Try calling.

 

[goatamous II]

Just as soon as I post something complimentary about ebay customer service...

Same buyer who lost the last one (matbra-1896) opens a not as described return for the second shirt that he bought. Not as described. He contends that this one measures 25 inches across the chest, significantly larger than my description. And he even provides 'proof'. Of course I button shirts before I measure...

First call to ebay CS results in advice that I must accept this return and pay shipping from UK.

You can't make this **** up.
View attachment 1947809

The explanation given to me in previous situations like this is that because ebay doesn't handle the item directly, they have no way of verifying who measured correctly and who measured incorrectly

the photo evidence of your buyer being a complete idiot is irrelevant apparently.

 

[RFHansen]

Wow.

That is insane, even by eBay standards. Never thought that would be possible.

 

[jonathanS]

Question, do you guys typically accept returns? I have someone who wants to do a return because they don’t like the product. no issue with quality, just doesn’t like it. On one hand you want someone to be happy with their purchase, but im a solo person, im not Amazon / can’t be eating the cost of returns. Like photos were accurate. No issue. What do y’all think?

 

[Fueco]

Question, do you guys typically accept returns? I have someone who wants to do a return because they don’t like the product. no issue with quality, just doesn’t like it. On one hand you want someone to be happy with their purchase, but im a solo person, im not Amazon / can’t be eating the cost of returns. Like photos were accurate. No issue. What do y’all think?

Her husband doesn’t like the length?!!!!

 

[Fueco]

Seriously though, did the buyer ask for the length before purchasing? If not, I’d probably deny.

 

[triathlete]

I don't accept returns, and a buyer just hit me with negative feedback after changing his mind on a purchase, accusing me of being inflexible for refusing not to take the item back. I kinda saw it coming.

Surprisingly, EBay removed it right away (I think it helped that the buyer also added some fictionalized flaws with the item to spice up his feedback, which were pretty easy to bat down after reading our DM exchange. And it made it pretty easy to then file a "misusing feedback" report against the buyer.)

 

[Henry S]

For the first time, eBay requires me to pay sales tax on a winning bid from LuxeSwap.

I'm not a US citizen and don't live there, but I use a forwarder service based in MA.
Two recent changes are that the shipping address changed (the state hasn't changed), and I also started selling on eBay from my current location.

Is it related to changes on my account, or is it something on eBay's end and country regulation?

 

[Fueco]

For the first time, eBay requires me to pay sales tax on a winning bid from LuxeSwap.

I'm not a US citizen and don't live there, but I use a forwarder service based in MA.
Two recent changes are that the shipping address changed (the state hasn't changed), and I also started selling on eBay from my current location.

Is it related to changes on my account, or is it something on eBay's end and country regulation?

Tax is based on the address you have the item shipped to. I pay a lower sales tax rate if I ship to my home than to my PO Box.