vodkaislove
Member
- Joined
- May 7, 2016
- Messages
- 18
- Reaction score
- 15
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I just read all this and all i have to say is wow that sucks. I suspect the guy either used a knife to open the box and sliced the jacket or did it after the fact to get his refund. Either way that sucks big time as its a really nice jacket and damaging it is messed up. Few things i want to add: 1. You can print USPS shipping labels and etc at home and its early straight forward so you can buy insurance yourself. I opt for this all the time because the people at the post office take forever and i just like dropping off my package. 2. Is there a potential to email Vanson directly and tell them the story maybe they'll be able to do something. For example replace that section, i know nutty but doable. 3. Johnson Leathers in san francisco maybe able to suggest something.Posting this as a heads up to other users selling jackets (really any items for that matter), just went through a terrible grailed transaction as a seller that resulted in me losing ~$1000. I recently sold off a brand new forest green Vanson dare devil jacket that fit me too small. Once the jacket arrived to buyer, I received an email a couple days later saying that the jacket was scratched and he wanted a $150 refund. I assumed there must have been a small scuff or something super minor since I knew the jacket had never been worn and I gave it a close inspection when I first bought it. I told him to send me some photos of the damage so I could file a claim with the post office, then I would work with him on a refund. He refused to send me any photos and immediately opened a paypal claim. I figured, alright this is fine, I will upload my pre-shipment photos that show the jacket in new condition then work through paypal to come to a conclusion About 3 weeks later, paypal comes to a resolution and opts to refund the buyer and return the jacket. All good with me as I expected the jacket to just have a minor scuff or something small (not sure why this guy kept refusing to send me any photos). just received the jacket back today, and below are the pre shipment vs post shipment photos. At this point, there really isn't much saving the jacket. This cut goes damn near through all the leather. It looks as if someone got excited opening the box and sliced right through it, then made some attempt to buff or sand it out. Never really seen anything like it. Unfortunately, paypal doesn't really seem to give a **** about its returned condition. The buyer claims that when he received the jacket initially, it was in good packaging and doesn't feel that this damage was caused during shipping. He insisted that I sold it to him with this cut and never mentioned it (like this would somehow go unnoticed). I get the feeling that this damage was either accidentally done by the buyer or intentionally done in order to receive a refund on a purchase he no longer wanted. Regardless, I feel that paypal offers about zero support to a seller in a situation such as this. To make matters worse, this was the one jacket I didn't get shipping insurance on because the damn mail guy that day couldn't figure out how to add it for an international shipment and he didn't have anyone else there to help him. all in all, generally a pretty ****** situation. I Contacted paypal today immediately after seeing the jacket and they are supposed to keep the claim open and contact me again for me information, but I don't really see them going my way on this.