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Search results
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The Styleforum x Archibald Sneaker GMTO
Hi everyone, First of all I want to apologize for being radio silent these past few months as I was extremely ill and away on a medical leave of absence. I’m happy to announce I’m better now and am easing back into things. Consequently I'm here for any questions or concerns you might have...- ArchibaldNat
- Post #3,901
- Forum: Classic Menswear
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Archibald London: true craftsmanship, no middlemen, Official Vendor Thread
Hi everyone, First of all I want to apologize for being radio silent these past few months as I was extremely ill and away on a medical leave of absence. I’m happy to announce I’m better now and am easing back into things. Consequently I'm here for any questions or concerns you might have...- ArchibaldNat
- Post #876
- Forum: Classic Menswear
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Archibald London: true craftsmanship, no middlemen, Official Vendor Thread
Hi everyone, if you have any concerns about anything, please just DM me, and I will do my best to work it through with you. Customer support is very backed up and running a backlog of their own, however they will attend to every message. The delays have left everyone (not just the few people...- ArchibaldNat
- Post #842
- Forum: Classic Menswear
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Archibald London: true craftsmanship, no middlemen, Official Vendor Thread
Hi, the March delivery batch is almost delivered completely - there are still a few pairs waiting to go out. Your order made on March 14th would be in for the July 2023 delivery batch - this has been delayed to the October delivery. Everything is currently all in the process of being made. To...- ArchibaldNat
- Post #831
- Forum: Classic Menswear
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Archibald London: true craftsmanship, no middlemen, Official Vendor Thread
I think the best assessment will come from the performance with the July delivery, which we were told will arrive sometime in October. The trick is to clean out that backlog. If you check the website in a few days, you might see that the pair you want has already been ordered as part of our...- ArchibaldNat
- Post #827
- Forum: Classic Menswear
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Archibald London: true craftsmanship, no middlemen, Official Vendor Thread
CS is working through a backlog and it will be attended to- ArchibaldNat
- Post #824
- Forum: Classic Menswear
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Archibald London: true craftsmanship, no middlemen, Official Vendor Thread
Ok update - our warehouse found the white with white lining. The error occurred because Italy labelled both the pair with the standard white calf skin with tan lining "Bianco" and the white calfskin with white inner lining "Bianco" the exact same way. I believe they were confused and labelling...- ArchibaldNat
- Post #822
- Forum: Classic Menswear
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Archibald London: true craftsmanship, no middlemen, Official Vendor Thread
Hi @brianwong I'm sorry to hear about this. I checked with CS and in the system, and I can see where the error was made. You ordered a white calfskin in size 44 with white lining and received a white calfskin in size 44 with tan lining. We have the stock file from Italy for what was shipped...- ArchibaldNat
- Post #821
- Forum: Classic Menswear
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Archibald London: true craftsmanship, no middlemen, Official Vendor Thread
Hey @Unique Username - I know this has been an extremely frustrating ordeal. We’ve felt it too; not just from our customers, but also in working everything out on our end with the craftsman and trying to iron out all of the wrinkles as this is a hugely important part of our business and a...- ArchibaldNat
- Post #809
- Forum: Classic Menswear
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Archibald London: true craftsmanship, no middlemen, Official Vendor Thread
Ok - we've got it figured out It has the correct details for all international areas other than the US... but what happens is when we create products in similar categories, we often duplicate the existing ones in our backend and change the info to refer to each specific piece. We stopped...- ArchibaldNat
- Post #808
- Forum: Classic Menswear
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Archibald London: true craftsmanship, no middlemen, Official Vendor Thread
Hmm. That's not accurate for the details that should be attached to this piece - you said it's on the US URL? Checking with the team now - I mean it doesn't have horn buttons either. This looks like the description for our Shawl Collar- ArchibaldNat
- Post #806
- Forum: Classic Menswear
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Archibald London: true craftsmanship, no middlemen, Official Vendor Thread
@Rowyourboat your comments make a lot of sense as this piece is actually 3ply! We do have a 4ply knitwear piece, but only in our Shawl Collar Cardigan. Please see the details on the cable knit jumper your ordered below...- ArchibaldNat
- Post #804
- Forum: Classic Menswear
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Archibald London: true craftsmanship, no middlemen, Official Vendor Thread
The MTO's specifically are the only ones where cancellations were not accepted for this particular batch. They take place on a different line, we get invoiced for them separately (effectively samples each time) and payment is collected upfront. We understand everyone's frustration but as I...- ArchibaldNat
- Post #782
- Forum: Classic Menswear
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Archibald London: true craftsmanship, no middlemen, Official Vendor Thread
Please know we are doing our best- ArchibaldNat
- Post #780
- Forum: Classic Menswear
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Archibald London: true craftsmanship, no middlemen, Official Vendor Thread
As Rohan has messaged some of you privately, we began receiving shoes towards the end of last week and dispatched them immediately. A second delivery is already on its way with tracking numbers shared and will arrive in the UK at the tail end of this week and shoes will once again be dispatched...- ArchibaldNat
- Post #779
- Forum: Classic Menswear
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Archibald London: true craftsmanship, no middlemen, Official Vendor Thread
We thought they had been too, and yet, this last production turned out to be the worst we have every experienced since we started the program. We have some idea of what happened, but not everything is fully clear and until it is we will not re-launch the SF-01 program.- ArchibaldNat
- Post #778
- Forum: Classic Menswear
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Archibald London: true craftsmanship, no middlemen, Official Vendor Thread
Sent you a DM to get more info so I can follow up on this for you. Let me know- ArchibaldNat
- Post #771
- Forum: Classic Menswear
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The Styleforum x Archibald Sneaker GMTO
Hi all, I posted this update in our other Archibald London Official Vendor Thread, but I have an important SF-01 update I want to share here as well since this chat is where they were born. Following the extremely long and frustrating delays we have observed with the last pre-order batch(es)...- ArchibaldNat
- Post #3,896
- Forum: Classic Menswear
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Archibald London: true craftsmanship, no middlemen, Official Vendor Thread
Nope those are continuing! Effectively, we are closing the program for all of the assembled construction sneakers (SF-01 models). All the strobel construction sneakers (Court Classics, UltraLights, GATs) will continue 🙌- ArchibaldNat
- Post #768
- Forum: Classic Menswear