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Stollerys Toronto

Discussion in 'Classic Menswear' started by cb_32, Jun 10, 2010.

  1. cb_32

    cb_32 Well-Known Member

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    Mar 31, 2010
    Location:
    Toronto, Canada.
    Anybody got suits from there if so, how are they?

    quality size and fit.
     
  2. thefreeman

    thefreeman Well-Known Member

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    Apr 5, 2009
    My father purchases his suits solely from Stollery's, and the quality is top notch. Just don't let the sales associates con you into buying a suit that's too large, they seem to not have the greatest eye for fit.

    And make use of their tailoring, it was complementary on my father's last visit, however he purchased four suits at once with a deal of shirts, so it may be different if less money is changing hands.
     
  3. SuitMyself

    SuitMyself Well-Known Member

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    What brands do they offer in suits, shirts, ties, shoes, etc.?
     
  4. clarinetplayer

    clarinetplayer Well-Known Member

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    The worst thing about Stollery's is the annoying, almost stalking, presence of the sales staff. It is a good place to find a duffel coat.
     
  5. trogdor

    trogdor Well-Known Member

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    Location:
    The People's Republic of Cork
    I've had pretty good service there buying a haspel seersucker suit, a few shirts and a couple of pocket squares.

    The above several comments about the sales staff ring true with me too. Two comments:

    1) The staff can be quite snobby if they don't like the look of you. One time I went in wearing shorts and sandals, and they were pretty disdainful. Another time, I went in wearing a jacket and tie, and they were very helfpful.

    2) I think the staff there work on quite heavy commissions. Here's my amusing story:

    I went in to get a seersucker suit when they were having a big sale. One salesman helped me pick out a suit, but when I came out of the changing room, he had gone, so a different salesman started marking up the suit for alterations. When the first one came back, they had a surprisingly venomous verbal exchange about whose customer I was, right there in front of me. It was totally unprofessional, but I let it slide because both of them must have been in their seventies, and it was hilarious to see two geriatrics get so worked up about who gets to measure my leg.

    It's true also that they have no idea of fit -- they'll consistently try to sell you something that's one size too big unless you are absolutely firm with them.
     
  6. GucciKid

    GucciKid Well-Known Member

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    Nov 25, 2008
    Im not too sure what brands they carry but they do indeed work on heavy commission. I almost got a job there and they pay would have been $400 or 8% per week (40+ hours). So you'd have to sell over $5000 per week to get commission, which might not be that hard I guess, but the few times I've been in there were more salesmen than customers.
     
  7. oman

    oman Well-Known Member

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    i get my contact lenses from the shop next door, and i've browsed around and yes, the salespeople are... quirky
     
  8. Cant kill da Rooster

    Cant kill da Rooster Well-Known Member

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    Canada
    Sounds a bit like Harry Rosen except for the age of the sales staff. How can they not understand fit? This seems to me integral to selling suits.
     
  9. thefreeman

    thefreeman Well-Known Member

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    Apr 5, 2009
    Sounds a bit like Harry Rosen except for the age of the sales staff. How can they not understand fit? This seems to me integral to selling suits.
    Yes, fit is perhaps the most important quality a suit must possess; the general populace firstly does not know how clothes should fit, having been force-fed boxy garbage by mass market retailers, and secondly, prefers "comfort", which is a fanciful euphemism for looseness. As I've said before, and has been described in the posts above, go in with a deal of knowledge about what the suit you are purchasing should look like, and do not budge from this ideal. At every step the salesmen and tailor will try to give you "the usual", assuming you don't know what's what. Hold firm and try to talk directly to the staff who will be altering the garment rather than the salesmen, as it's much easier to convey the desired shape. Alternatively, just go to Harry Rosen when on sale, or Holt Renfrew.
     
  10. cb_32

    cb_32 Well-Known Member

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    Location:
    Toronto, Canada.
    I just in there today actually. The salespeople were pretty weird all around, and that's really hurting the vibe of the store. When i walked in it felt very vintage and I felt uneasy being there just to browse because salespeople are pretty much stalking you everywhere you go.

    Aside from the service, they seem to carry a lot of variety but I feel they should have the sections better labeled, i.e having a slim fit section.

    From all the posts in this topic it really sucks that such a classy place has such shitty staff.
     
  11. SuitMyself

    SuitMyself Well-Known Member

    Messages:
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    Mar 23, 2008

    Yes, fit is perhaps the most important quality a suit must possess; the general populace firstly does not know how clothes should fit, having been force-fed boxy garbage by mass market retailers, and secondly, prefers "comfort", which is a fanciful euphemism for looseness.


    +1 [​IMG]



    As I've said before, and has been described in the posts above, go in with a deal of knowledge about what the suit you are purchasing should look like, and do not budge from this ideal. At every step the salesmen and tailor will try to give you "the usual", assuming you don't know what's what. Hold firm and try to talk directly to the staff who will be altering the garment rather than the salesmen, as it's much easier to convey the desired shape.

    Alternatively, just go to Harry Rosen when on sale, or Holt Renfrew.


    +1 again. [​IMG]
     
  12. TRINI

    TRINI Well-Known Member

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    I think their staff and style suits their target market.
     
  13. tattersall

    tattersall Well-Known Member

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    Location:
    Canuckistan
    I think their staff and style suits their target market.

    A big +1

    Stollery's has been serving the Toronto establishment for going on a hundred years and they have not changed their business model or their sales approach - I admire that kind of tenacity.

    My godfather, now in his 70s, worked there out of university and it was exactly the same 50 years ago as it is now. My grandfather and dad both shopped there and my early suits and coats came from there too. I'm on the west coast now but when my wife wanted to surprise me with a gloverall coat, she simply called and they fedexed the goods - transaction took less than 10 minutes on the phone. For me, that kind of service is superb. I wouldn't shop there now for most things, but I'm glad that this kind of store still exists.
     
  14. cb_32

    cb_32 Well-Known Member

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    Location:
    Toronto, Canada.
    Yeah but the staff needs to get up to date, they cant be selling loose fitting suits to a market that wants something slimmer.
     
  15. MyOtherLife

    MyOtherLife Well-Known Member

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    The Arena - Centerfield
    Yeah but the staff needs to get up to date,
    What are you talking about?
    [​IMG] That's what tailors and alterations are for. Do you even own a suit?
     
  16. MyOtherLife

    MyOtherLife Well-Known Member

    Messages:
    6,501
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    Sep 30, 2009
    Location:
    The Arena - Centerfield
    I just in there today actually. The salespeople were pretty weird all around, and that's really hurting the vibe of the store. When i walked in it felt very vintage and I felt uneasy being there just to browse because salespeople are pretty much stalking you everywhere you go. Aside from the service, they seem to carry a lot of variety but I feel they should have the sections better labeled, i.e having a slim fit section. From all the posts in this topic it really sucks that such a classy place has such shitty staff.
    Waiit a minute here. You're 19 years old. What did you expect? Grown-ups come to that store and drop thousands of dollars per visit and you come to ..browse? Did you actually expect the staff to bow to 19 year old you & say 'Welcome Mr Bond, so good to have you back' ? [​IMG] +1 to Stollery's and a sigh of relief.
     
  17. GQgeek

    GQgeek Well-Known Member

    Messages:
    17,933
    Joined:
    Mar 4, 2002
    Location:
    Canuckistan
    Waiit a minute here. You're 19 years old. What did you expect? Grown-ups come to that store and drop thousands of dollars per visit and you come to ..browse? Did you actually expect the staff to bow to 19 year old you & say 'Welcome Mr Bond, so good to have you back' ? [​IMG] +1 to Stollery's and a sigh of relief.
    This sort of attitude pisses me off. I started shopping at harry rosen when I was 20 or 21. You know how I chose my salesperson? I picked the one that didn't stock me and that treated me like a human, despite my age and the fact that I wasn't wearing a 5k outfit at the time. He gave me good service on an alteration on something I had previously purchased there and remembered me the next time I went in. I wasn't a big customer at the time but I spent well in to five figures at HR with him. When he left I stopped shopping there (for a number of reasons). As a salesperson, it's absolutely idiotic in this day and age to make judgments about people until you know more about them. The kid could be sitting on a 20 million dollar trust fund for all you know... Is it likely? Probably not, but if instead of acting like a snob and treating him badly you give him proper service, even if he's just browsing at first, you may just land yourself a loyal customer for as long as you work there. Does that mean you ignore regular clients to service someone you're unsure about? No. But if you're not tending to someone else, it's stupid not to treat everyone with some respect. I've spent a lot of time in these types of stores and huge chunk of the time the salespeople are fairly unoccupied, so this really isn't a big expectation.
     
  18. TRINI

    TRINI Well-Known Member

    Messages:
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    Yeah but the staff needs to get up to date, they cant be selling loose fitting suits to a market that wants something slimmer.
    Stollery isn't catering to the market that wants slimmer suits. They know their niche market and cater to it. Places like GoStyle or Theodore 1922 might be a better place for you to shop.
     
  19. fwiffo

    fwiffo Well-Known Member

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    Dec 28, 2008
    Location:
    Toronto
    Sounds a bit like Harry Rosen except for the age of the sales staff. How can they not understand fit? This seems to me integral to selling suits.

    Hmm, well the other day I was being sold a Hugo Boss blend khaki suit at Harry's with an R length, even though I'm 5'6 but they insisted R would look better on me. When he left to show me an Armani something, I noticed the S sizes were all sold out so the light bulb dawned on me.

    At least he did pick a 36, which I've slimmed down to from the 40 he sold me 5 years ago.

    I treat Stollerys like I treat Tom's Place. You have to know what you want, and be firm about it.
     
  20. GQgeek

    GQgeek Well-Known Member

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    ^^ Good salespeople are extremely rare ime.
     

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