Official Sales Alert thread - sales, coupon and discount codes

[Spencer]

Funny, Unionmade sent me the wrong color SNS sweater, but I like the one they sent, so I am keeping it.

 

[doinitok]

Have fun with that. I already told you what to do.

I ignored hall monitors before (in high school) and it never really worked against me.

 

[doinitok]

You are obligated to send it back... It sucks they made the mistake, but they're owning up to it... stop trying to take advantage of the situation.

According to what? The FTC disagrees with you.

But legalities aside, I am more than happy to do the honest thing and send it back. So long as they send me a pre-paid envelope. USPS can't track/delivery confirm international mail. And I live in a rural area, so I'm not driving 30 mins+ to ship it UPS/FED EX.

 

[VLSI]



According to what? The FTC disagrees with you.

But legalities aside, I am more than happy to do the honest thing and send it back. So long as they send me a pre-paid envelope. USPS can't track/delivery confirm international mail. And I live in a rural area, so I'm not driving 30 mins+ to ship it UPS/FED EX.

No, they don't. You're a moron.

USPS can track international packages. Also, you're a moron.

 

[shadesofbeige]

Say what?
You must not be talking about the latest one (I believe it was FW10) because the leather used in that collab shoe was some serious plasticky piece of shait,,,,, I've seen better leather on the made in portugal/romania offerings @Aldo.....

Sorry to derail the thread, but do you happen to know if this pair had those same issues? I'm considering buying them.

 

[LA Guy]



According to the Federal Trade Commission, I'm not obliged to return it: "If you receive merchandise you didn’t order, federal law says you can consider it a gift. You can’t be forced to pay for the item or return it." from.... http://www.ftc.gov/bcp/edu/pubs/consumer/general/gen06.pdf VLSI, do you have a source that says otherwise? And surely I'm not obliged to return it on my own dime, simply because they promise to pay me back.

The above is meant to protect consumers against the "negative option." Because this was an honest error, you do have limited legal obligation. However, they are in the wrong, and they must shoulder all responsibility and expenses. You also get to dictate the terms, but they have to be reasonable: Here, read this: http://www.consumer.ftc.gov/articles/0181-unordered-merchandise

Q. What should I do if the unordered merchandise I received was the result of an honest shipping error? A. Write the seller and offer to return the merchandise, provided the seller pays for postage and handling. Give the seller a specific and reasonable amount of time (say 30 days) to pick up the merchandise or arrange to have it returned at no expense to you. Tell the seller that you reserve the right to keep the merchandise or dispose of it after the specified time has passed.

Of course, the merchant is a moron. Clearly, the right thing for them to do is to ship you out the new merchandise using expedited shipping, and also send a return envelope. In many cases, the better retailers (like Mr. Porter) will actually issue you an additional credit for your inconvenience. After all, you paid for goods with a reasonable expectation that it will arrive in X amount of time. Mr. Porter and all really seasoned web stores know that if they make a mistake, the best policy is to eat it. I bought a Jeanshop briefcase from them. and *********** up the shipping. Then I ordered something else, and *********** it up even more. So, they sent both via UPS next day shipping (about a $100 expense, with the weight of the goods and size of the box) and then credited me an additional $100 for my inconvenience. Yes, their selection can be pretty dull, and their styling, even more so, but they know their customer service.

 

[doinitok]

Thank you, LA GUY.

Now that's the sort of wisdom I expect from the Style Forum big wigs!

Seriously, much appreciated.

And, BTW, you got some low-level hall monitor running around here kind of acting like a jerk.

Cheers.

 

[snowboardpunk]

Thank you, LA GUY.

Now that's the sort of wisdom I expect from the Style Forum big wigs!

Seriously, much appreciated.

And, BTW, you got some low-level hall monitor running around here kind of acting like a jerk.

Cheers.

Idk about being a jerk... He was right though, since they said they would reimburse you, you should send it back...

 

[patepossu]

You should notice that advices given by Federal Trade Commission do not apply around the globe. If you really want to go the 'asshat route' and demand something like a return envelope (meaning they would have to pay 3xshipping for a non-fulfilled purchase) the whole case will most likely end up real pain ********** both for you and the shop you bought it. Just send it back with your bank details/paypal and you'll be better of.

 

[VLSI]

I told you what to do in my first post. I knew exactly what FTC statement you were referring to, but it doesn't apply as you thought as spelled out by laguy.

 

[LA Guy]



You should notice that advices given by Federal Trade Commission do not apply around the globe. If you really want to go the 'asshat route' and demand something like a return envelope (meaning they would have to pay 3xshipping for a non-fulfilled purchase) the whole case will most likely end up real pain ********** both for you and the shop you bought it. Just send it back with your bank details/paypal and you'll be better of.

For anything shipped to a US address, the FTC standards apply. Yes, it sucks for the seller, but there is no reason that the buyer should have to bear any expenses or inconvenience because of the incompetence of the seller. You make a mistake, and you eat the cost. It's a pretty easy to understand concept. That said, if the buyer's demands are unreasonable, the seller is unlikely to sell anything additional to you. They can get their merchandise back, refund your money, and then tell you that you are no longer welcome as a customer, ever again.

The best case scenario would be for the seller to arrange for UPS pickup, and immediately send out the new, right, merchandise.

 

[LA Guy]

Please don't call out my hall monitors, btw. If he is flagging your posts needlessly, you can complain to me.

And fwiw, I agree with him, at least in part. I think that you should return the items. However, I would definitely not do it at my own expense, and definitely not without either an immediate refund or an immediate exchange that takes place before you ship out.

 

[VLSI]

Sorry Fok, I'll be nice. I usually end up holding my tongue. I'm familiar with the FTC regulations he was quoting because I went through a similar struggle of my own recently. Dell sent me some computers that I didn't order (not even the wrong thing, straight up didn't order). Just got "done" fighting with them and ended up rolling over on the issue because they were threatening collections and it wasn't worth a legal battle or lasting damage to my credit. Even though I was legally in the right and they scammed me essentially, the fight just isn't always worth it.

 

[thenewjs]

**** why does LN-CC have to gradually mark down their items? The shoes I bought were then marked down another 100 pounds a couple of hours after i checked out

Something is suspect about LN-CC. I was watching those AnnD kicks and all of a sudden they were out of stock. They did had a FSR and no price reduction.

 

[patepossu]



For anything shipped to a US address, the FTC standards apply.

I stand corrected. I'm quite sure that in European context the regulations of country of origin are applied in international retail business.

Yes, it sucks for the seller, but there is no reason that the buyer should have to bear any expenses or inconvenience because of the incompetence of the seller. You make a mistake, and you eat the cost. It's a pretty easy to understand concept.

Agree, but in most cases it's just better not to make too big of a number and just file cases like this under "mistakes happen" and get over with it. I don't think returning the wrong item and waiting for a refund can be considered as unbearable inconvenience, more like a standard procedure. Only a few shops can or are willing to offer such excellent service as mrporter.